Call Quality, System Reliability, & Network Security

When you get a telephone system from Virtual PBX, you not only get our award-winning business service and features, you also get a secure telecommunication network, with call quality and VoIP quality that are unsurpassed. We’ve taken every precaution to give you the most reliable virtual phone service in the market.

Datacenter

• Hardened, co-located facility

Our carrier-class switches are stored in a co-located datacenter that is part of a government-protected network for technology and communication, and is subject to government regulation and oversight in addition to our own efforts.

• Multiple power and telecom sources

While we don’t provide the details about our facility for security reasons, we have multiple sources of electrical as well as multiple inbound and outbound carriers. So even if the power grid or one of our telecommunication providers collapse, our system stays secure and keeps functioning.

• Fully Redundant Systems with Backups

Beside redundancy in power and telecom sources (above), every component in our network and database infrastructure is redundant and backed up. Multiple components can fail without affecting customer calls.

• Carrier Class Switching

Security and reliability are key to providing a solid virtual phone service. Virtual PBX uses carrier-class switches running our own software. This gives Virtual PBX the ability to make our own changes, and provide more uptime than any competitor.

Network

• All network points are firewalled

We secure our network as thoroughly as our datacenter. No back doors, no loopholes, and no system processes that work around the network – everything is subject to our full security measures.

• Separate Systems

Virtual PBX’s policy is that the customer calls comes first, then the web interface that controls the phone system comes second. Because of this, Virtual PBX split apart all networks and components such that if one portion of the local or toll-free network fails, it will not affect the other. A web failure will not affect calls.

• VoIP calls go through a secure backbone

If calls are being placed to VoIP phones or soft phones, it is vulnerable to access through the internet, something copper wire calls are immune to. Being aware of this, we have secured our VoIP calls with the same measures we use for every piece of data we transfer.

Overall Reliability

• No Planned Downtime

With the redundancies we’ve built into our network, Virtual PBX never has any customer-affecting planned downtime. During any repairs, no customer calls are affected.

• 99.999% Uptime

With all of the redundancies in our electrical and telecom providers combined with the redundant network and switching components, Virtual PBX has attained 99.999% uptime, No other virtual phone service provider can boast this untouchable level of reliability.