Posted on October 21, 2014 by Dan Quick
We’ve all been there. Those times when you’re in a relationship with someone who remembers every little detail and nuance of your conversations. Sometimes we may THINK we recall the details, but this person never fails to blow our mind, or to blow away any argument we may be crafting with their uncanny memory, that is. Wouldn’t it be great if you could have the same pinpoint accuracy and flawless recall? You can.
Truth be told, you’re on your own with any nifty mnemonic technics that will help you track all of your relationship conversations, but with call recording from VirtualPBX, we can do that for your business.
VirtualPBX Call Recording is a feature available on all Anywhere and Office Plans we provide. Which is good, because call recording is a regulatory necessity for some industries and an added benefit that provides a competitive advantage for the rest. VirtualPBX’s call recording feature has a wide range of applications and features and is used for a variety of reasons, such as:
- Quality control of customer service or support departments’ conversations.
- Training new hires and continuing education of existing employees.
- Recording, cataloguing, sorting, and storing recorded calls as an augmentation to your accounts payable and accounts receivable departments’ bookkeeping
- Or just sharing your team’s successes and learning to strengthen their skillset and also empower them by giving them a stake in the greater team’s success.
Don’t let the opportunity to make meaningful improvements to your business pass you by. Call recording is way easier than you may have thought, it can be automated for any or all phone lines, and it can be initiated anytime mid-call with a simple command on your dial pad. Beginning a comprehensive call recording strategy will give your business a steel trap of a mind, and it’s way less unsettling than trying to do this in the personal realm.
How Do Virtual Phone
Posted on October 17, 2014 by Dan Quick
Voice over Internet Protocol (VoIP) technology revolutionizes the way users can make phone calls. Replacing traditional landlines lines with a high-speed internet connection is a great way to improve signal reliability and reduce costs for your business.
VoIP digitizes sounds to transmit calls over fiber optic cables. Once your voice is translated into transferable data, the sending computer separates this information into even smaller packets of data. The packets are then transmitted from your router to the call recipient’s computer through the internet. Within seconds, the recipient computer receives these data packages and pieces them back together. The reassembled information then instructs the recipient’s phone system how to reproduce your verbal message. All of this allows virtual phone systems to circumvent the use of dedicated copper wires utilized by costly and often outdated traditional phone systems.
Virtual Phone Perks.
This packet-based communication offers several inherent advantages over the dedicated circuit-switch system. Packaging information allows data from multiple conversations to simultaneously transfer across a single fiber optic phone line. The result is a far more efficient strategy for transferring phone calls. Furthermore, data compression allows virtual phone system users access to even more cost-effective services, like digital faxing, enhanced messaging, and sophisticated call routing.
Virtual phone systems can also perform the same functions as any traditional private branch exchange (PBX) system. VirtualPBX simplifies this process by hosting powerful servers that transmit calls to its users. Incoming calls are received by either a digital or real-life receptionist. Callers are then prompted for a specific extension, which connects them directly to the branch or employee of their choice. This connection transfer happens digitally and can connect callers to VoIP-capable phones in literally any location – so you no longer need to be in the office to take a business call. VirtualPBX’s Anywhere Plan provides this type of flexibility and is great for companies with workers on the go or at home.
For more traditional brick-and-mortar operations that can also benefit from the freedom of a VoIP system, VirtualPBX also has several Office Plans to choose from.
To decide which plan works best for your business, check out the VirtualPBX Plan Comparison tool or give us a call at 888.825.0800 today!
Get Your First Month of VirtualPBX Office FREE
Posted on October 13, 2014 by Rachel Anderson
Time is ticking to take advantage of a FREE month of VirtualPBX Office! From now until October 15, when you purchase the new Desktop VirtualPBX Softphone, your first month of an Annual Office Plan will come free! VirtualPBX Office includes great features like unlimited minutes, unlimited extensions, and two local or toll-free phone numbers, not to mention free U.S.-based customer service and a simple to use web portal for real-time business phone system customization.
Already enjoying a VirtualPBX Anywhere Plan? Upgrade to an Annual Office Plan and get the first month free when you purchase the new Desktop VirtualPBX Softphone!
The new Desktop VirtualPBX Softphone truly gives you the ability to work anywhere. Perfect for traveling, and days where your business day doesn’t end when you leave your office – the Desktop VirtualPBX Softphone makes it possible to turn your computer into a fully functional VoIP Extension. Not only does this give you the flexibility to work anywhere you have an internet connection, it lets you maintain a professional image with your business caller-ID and standard VirtualPBX features.
Firedrill Confirms Business Telephone Strength
Posted on October 10, 2014 by Rachel Anderson
Today at our corporate headquarters in beautiful downtown San Jose our building underwent a routine fire drill. Okay, short of having to trudge down the 187 steps to the ground floor from our office, we were all really quite fine to get some beautiful Silicon Valley sunshine. That’s because our office calls followed us outside. Our neighbors weren’t all so lucky.
Coincidentally, some of our co-tenants have employed VirtualPBX Office for their business phone needs so our days all kept on rolling without missing a beat thanks to the follow-me calling feature. For both of us it was almost like our professor decided to hold class outside. Business as usual, but with a nicer view.
Once the drill was over and the building cleared for reentry, the scene resembled a crowded commuter train as our neighbors were loading themselves into elevators in a surprisingly frantic hurry to get back to their desks. Turns out, if you don’t have the latest VoIP technology keeping your company connected no matter where they are, you can miss a lot of important work. All kidding aside, it was admittedly pretty nice to be able to continue conducting business on our own schedule, and not on that of the local Fire Inspector.
Right now, new customers to VirtualPBX Office or current VirtualPBX Anywhere customers who upgrade to an Office Plan will get one month of service for free if they buy the NEW Desktop VirtualPBX Softphone. Don’t let life keep you from speaking to your clients. Stay connected with VirtualPBX Office and enjoy all of the flexibility of a customizable, feature-rich phone system without the hassles and costs of a traditional copper wire telephone provider. All of the details of how you can get your first month of VirtualPBX Office are right here.
Thanks, and good luck out there!
3 Tips for Setting Up a Home Office
Posted on October 7, 2014 by Rachel Anderson
Today, 26.2 million Americans, nearly 20% of the workforce, telecommute. Since 2012, there has been a 20% increase of telecommuters within the U.S., and the number continues to rise as businesses begin to better understand the benefits and as new technology such as softphones emerge.
There are plenty of benefits of telecommuting. Telecommuters are able to save time and money on commuting, spend more time with family, and work within the comfort of their own home. Still, work needs to be done and making the transition to a home office as seamless as possible takes some consideration. Minimizing distractions, staying connected, and making use of the cloud are just a few things to keep in mind from home.
One of the most difficult parts about working from home is keeping distractions to a minimum. One way to do this is to set yourself up with a legitimate workspace. Stay off the couch, turn the television off, and retreat to a quiet, distraction-free space. While it is okay to take some time from work to take care of household chores, it’s important not to use any excuses to stray from completing your work.
In order to make the transition from office to home office seamless, it is vital to make sure that lines of communication are kept open and that people can reach you as if you were in the office itself. The best way to do this is to make use of a softphone. A softphone can turn your computer or mobile phone into a VoIP extension. VirtualPBX’s softphones offer all the features of a VoIP phone, plus business caller ID so you can use your cell phone for business without giving out your personal number.
Get access to your office files
It is important to be able to mimic your work atmosphere while you are still at home. One way to do this is to be able to access all the files you’ll need to do work while you are at home. One major benefit of the cloud is that it allows you to access all cloud-hosted files from your computer at any time while streamlining the sharing process.
Learn more by contacting VirtualPBX today at 1-888-825-0800.