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VirtualPBX Blog

Sounds of the Season – Holiday On-Hold Music
Posted on December 18, 2014   by

Rocking ReindeerIt’s that time of year again! Well, to be fair, some stores play holiday music hours after Thanksgiving or even Halloween so I suppose it has been, “that time,” for a while now. Be that as it may, did you know that VirtualPBX can give your business phone system a complete holiday makeover, no matter what the season? There are nearly 500 songs on the VirtualPBX jukebox that you can select from for on-hold music, including some familiar holiday favorites, that are already included as part of your phone service.

We are constantly looking to add to the library and have made great progress to produce such a variety of fully licensed titles for your use. To find the list and begin customizing your customers’ hold experience, simply head to the Auto-Attendant tab in your vConsole and follow the instructions from the On-Hold Music link.

Custom Greeting

Let’s say you’d like to include a custom message or voice recording to your callers along with the holiday on-hold music. Sure, that’s no problem, either. Like most of the VirtualPBX services, there are virtually limitless ways to tailor your system to your liking. For on-hold music and greetings, you can set what callers listen to immediately from the call being received, to anything in a specific queue or department, all the way down to individual extensions recording personalized holiday messages for phone mail. At any point in the process you can elect to play all music, a recorded greeting, or a looped music and greeting combination. You can always add messages yourself through the vConsole, or you can contact one of our expert Customer Support members who would be happy to assist you through the process.

Whatever your preferences, VirtualPBX makes it easy to tailor the right amount of holiday recognition for your business. We all hope this is a productive, safe, and enjoyable season for you and if you ever have any questions, please never hesitate to reach out. Happy Holidays!

Infographic – Dropbox Integration
Posted on December 15, 2014   by

Call recording is something that a multitude of businesses can benefit from as a quality control measure, teaching aide, or compliance and regulatory requirement. But like any busy company, you probably have an awful lot of valuable conversations to keep track of. Now with Dropbox Integration as a part of your VirtualPBX business telephone service, rapidly and logically saving and storing all of those calls is easier than ever.

Dropbox Integration

Quality of Service – QoS, not PoS
Posted on December 12, 2014   by

LoadingAt first glance, the term, “Quality of Service,” seems pretty straightforward. Though not immediately apparent that this is a telephony or computer network term, quality of service is more than just a measurement of how good something is. A little bit of research will yield that QoS is a rating based on a cadre of complex and technical metrics that cover everything from ping rates to echo and everything between.

If you happen to be like one of our awesome engineers or support team folks, then navigating through various metrics like error rates and throughput is second nature. Or you could be like the rest of us and, though, you don’t know exactly how the internet works, you know when it isn’t working. When that happens, we can easily confuse a complication with one of the metrics in the QoS for the belief that we have a network that is a PoS. If that’s the case, perhaps you could benefit from the ProSIP Network Health Check.

ProSIP Network Health Checks are weeklong, exhaustive examinations of your network’s performance that are easy to conduct because it requires no work on your end. When you have a health check performed for your business, our team of network analysts track and monitor your network remotely from our headquarters in San Jose. From there they can capture all of the relevant data to determine exactly your network’s strengths, weaknesses, and identify both potential vulnerabilities and unrealized opportunities, as well.

Of course, having the complete diagnostic profile of your network doesn’t do you any good if that’s where you stop. That’s why once all of the data is collected our expert technicians will also recommend and employ whatever fixes are required to bring your network up to speed. Following a ProSIP Network Health Check, you can be assured that the systems most vital to your business will keep humming. So there’s no more need to call your network names.

Infographic – PBX Parachute
Posted on December 9, 2014   by

Business Continuity Planning, Disaster Recovery, Automatic Business Failover; these phrases can all begin to sound pretty scary when you think about how important they can be to the life of your company. But even the scariest, darkest paths are easily navigated when you use the right tools. Let PBX Parachute be the torch to shine your way down the road of planning for the future. You’ll find though this simple infographic that PBX Parachute functions as a lifeline to both your coworkers and your customers so you can stay connected no matter what happens.

PBX Parachute Infographic

Network Health Check – What Affects VoIP Call Quality
Posted on December 8, 2014   by

heart-rateToday, the most successful businesses rely heavily on their network to get through daily operations. At VirtualPBX, we work with you to ensure that your network is performing at its best, which is why we offer a VoIP speed test to assess your network before you switch to VoIP, along with a ProSIP Network Health Check if you experience issues as your business and the strain on your network grows. ProSIP Network Health Checks are professional grade network analyses specifically focused on your network’s Session Initiation Protocol (SIP). Essentially, SIP is the method by which all media data is sent and received online. This is the portion of your network responsible for your VoIP data and the focus of the ProSIP Network Health Check. While most businesses experience little to no problems with their network or VoIP quality, there are times when they may find their VoIP quality impacted. The three most common things that impact VoIP call quality are:

  • Bandwidth delivered by your ISP
  • Capacity of your network
  • Performance of your network

What Affects My VoIP Quality?
While there are three top culprits of diminished VoIP call quality, as mentioned above, other factors could include your ISP failing to deliver what you pay for. With the rise of content streaming and social networking, congestion has become another cause of poor VoIP call quality. Mobile devices are a factor as well, as mobile devices continue to create new and unexpected demands from your VoIP phone system’s network.

ProSIP Network Health Check
Unsure what is affecting your call quality? When you sign up for VirtualPBX’s ProSIP Network Health Check, you can expect an intensive, weeklong analysis of your network. With this check, we can help determine exactly what is happening on your network and how that is impacting your network’s performance – from there, we will send you a plan and help you make the needed improvements.

It’s our goal to ensure that your VirtualPBX phone systems are running smoothly. If you feel that you’re not getting the best quality from your network, let us know so we can help identify the problem! Sign up for a Network Health Check here.