From marketing blasts to one-on-one chats, here’s how to make every message count.
Automation allows teams to manage high-volume interactions without missing opportunities or sacrificing detail. In our messaging pilot, we recognized that one size does not fit all when creating an automation,
The only way to truly reduce customer churn is to eliminate the fragmentation that makes customers feel like a transaction, not a relationship. But how does that fragmentation start? The
While customers appreciate the speed and efficiency of AI agents, many still miss the human touch in service interactions. This isn’t a rejection of AI, but a call for better
SMS quiet hours aren’t just rules, they’re a signal. They show your customers that your business respects their personal time, values trust, and communicates with integrity. For small and medium-sized
What makes a small business great? Well, it’s not the massive budget and it’s certainly not the slushy overhead. It’s the personal touch, the direct relationships, and the care we
How much money did you waste last month on text messages that never even reached your customers? Every business using A2P 10DLC messaging knows the frustration. You schedule a campaign,
The smartest way to handle multi-channel customer messaging just got smarter Early access to our new VirtualText messaging pilot is almost full. This is your last chance to join the
A Texas texting law is in effect that impacts how businesses use text messages for marketing and promotion. The law (S.B. 140) updated the Texas Business and Commerce Code, and
We recently introduced our new customer messaging pilot, with a single, collaborative inbox where teams can manage SMS and web chat conversations side by side. Since then, we’ve been busy.
You’re Not Too Small for a Better Messaging Setup Customers reach out in the middle of the night, over the weekend, or right as you’re stepping into a meeting. They
Very simply, an SMS notification is a text message sent to a user’s mobile phone to deliver timely information, alerts, or updates. It doesn’t require internet access, rather uses the
What Are Scheduled Texts? Ever wondered how to send a scheduled text? A scheduled text is a prewritten SMS or MMS message that’s set to be delivered at a specific
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