We aim to make communication easier through explanations, setups, and real-world fixes. Most of what we share comes from conversations with customers. Have something you’d like us to cover? Tell us.
A Texas texting law is in effect that impacts how businesses use text messages for marketing and promotion. The law (S.B. 140) updated the Texas Business and Commerce Code, and
We recently introduced our new customer messaging pilot, with a single, collaborative inbox where teams can manage SMS and web chat conversations side by side. Since then, we’ve been busy.
We hear from a lot of businesses who need to switch VoIP providers quickly, sometimes within hours. Maybe your current system isn’t reliable. Maybe it’s going away altogether. Either way,
Not every inbound sales or customer service call goes smoothly. However, VirtualPBX Contact Center provides next-level call center solutions for companies wanting to ace customer interactions. These advanced VoIP Call
What Do your Customers Hear Before They Speak To Someone? For many businesses, the first thing a customer hears isn’t a friendly voice or a personal touch—it’s a phone greeting.
You’re Not Too Small for a Better Messaging Setup Customers reach out in the middle of the night, over the weekend, or right as you’re stepping into a meeting. They
No matter the size or type of business, the demands for reliable business security systems are high. From fire alarms to intrusion detection, today’s systems require more than just connection.
Very simply, an SMS notification is a text message sent to a user’s mobile phone to deliver timely information, alerts, or updates. It doesn’t require internet access, rather uses the
Faxing may sound like a thing of the past, but for many businesses, it’s still essential. Whether you’re sending legal contracts, medical records, or sensitive financial documents, faxing remains a
Call center KPI metrics track efficiency, productivity, and customer satisfaction within call centers. From first call resolution (FCR) to abandoned call rates and average handle time (AHT), VirtualPBX Live Dashboards
What Are Scheduled Texts? Ever wondered how to send a scheduled text? A scheduled text is a prewritten SMS or MMS message that’s set to be delivered at a specific
Traditional vs VoIP Call Centers Both traditional and VoIP call center phone systems serve valuable roles, depending on the business environment. Traditional systems rely on physical infrastructure, offering stability and
Schedule a time to tell us how your team works. No fluff, just a quick chat with someone who knows this tech inside and out and knows how to make it work for you.
We’ll answer, brainstorm, or just give you a number you can run with. If we don’t know the answer, we’ll find it. Zero pressure. No judgement. Just help.
