Communication First: Your New Hire Checklist
November 5, 2025
Key Takeaways: Don’t Wait. Get new hires integrated into group texts, call queues, and ring groups on the first day. Being in the loop means being part of the team
We aim to make communication easier through explanations, setups, and real-world fixes. Most of what we share comes from conversations with customers. Have something you’d like us to cover? Tell us.
Key Takeaways: Don’t Wait. Get new hires integrated into group texts, call queues, and ring groups on the first day. Being in the loop means being part of the team
What Is a Customer-Focused Phone System? A customer-focused phone system is built around the needs of both your customers and your employees. It is more than just a way to
(And Why We’re Honored to Win the 2025 TMCnet Teleworking Solutions Excellence Award) The future of hybrid work is here, and it is changing how businesses communicate, collaborate, and stay
SMS quiet hours aren’t just rules, they’re a signal. They show your customers that your business respects their personal time, values trust, and communicates with integrity. For small and medium-sized
A business phone system is a communication platform that allows teams to make and receive calls, send messages, and collaborate across multiple devices under one professional number. Today, the top
What makes a small business great? Well, it’s not the massive budget and it’s certainly not the slushy overhead. It’s the personal touch, the direct relationships, and the care we
How much money did you waste last month on text messages that never even reached your customers? Every business using A2P 10DLC messaging knows the frustration. You schedule a campaign,
The smartest way to handle multi-channel customer messaging just got smarter Early access to our new VirtualText messaging pilot is almost full. This is your last chance to join the
A Texas texting law is in effect that impacts how businesses use text messages for marketing and promotion. The law (S.B. 140) updated the Texas Business and Commerce Code, and
We recently introduced our new customer messaging pilot, with a single, collaborative inbox where teams can manage SMS and web chat conversations side by side. Since then, we’ve been busy.
We hear from a lot of businesses who need to switch VoIP providers quickly, sometimes within hours. Maybe your current system isn’t reliable. Maybe it’s going away altogether. Either way,
Not every inbound sales or customer service call goes smoothly. However, VirtualPBX Contact Center provides next-level call center solutions for companies wanting to ace customer interactions. These advanced VoIP Call
Schedule a time to tell us how your team works. No fluff, just a quick chat with someone who knows this tech inside and out and knows how to make it work for you.
We’ll answer, brainstorm, or just give you a number you can run with. If we don’t know the answer, we’ll find it. Zero pressure. No judgement. Just help.
