Author: Rachel Anderson
Posted on August 8, 2018 by Rachel Anderson
A call center is one of the most important tools in every political campaign’s toolbox and an age-old tradition among political hopefuls. Political parties may employ a variety of tactics to get the word out about themselves, including canvassing, e-mail, social media, and snail mail. Most campaigns use a variety of methods, and each has their advantages, but political call centers play a key role in candidates overall strategies.
What Exactly are Political Call Centers?
Political call centers are principally outbound call centers designed to promote a particular candidate, political action committee (PAC) or party’s goals and objectives. The three main tasks of the political call centers are getting out the vote, fundraising and conducting research.
How Does a Political Call Center Work?
Political call centers have curated lists of contacts to ensure that their outbound calling efforts do not follow a “buckshot approach.” Call centers cull data from telephone or internet directories, electoral roll and census data, as well as party information collected over the years from things such as petitions, canvassing, and e-mail lists.
What Type of Call Center Functionalities are Needed for a Political Call Center?
Political call centers receive large amounts of funding in the hopes that their job will be effective. To do so, the call centers must be equipped with call center software that is adequate. Here is a rundown of some vital call centers’ functionalities and features:
- Comprehensive Caller Details
Volunteers need to know exactly who they’re speaking to so that they can target their information to the receiver. A call center solution that lacks comprehensive caller information, to put it mildly, wastes a huge amount of time and resources. Candidates should not lose elections because their call center software has volunteers contacting the wrong individuals. This problem can be solved either with a business tool integration or note-taking and contact history inside the call center software.
- Call Disposition Codes
After volunteers complete calls, call disposition codes allow them to record how the calls went. Therefore if the recipient screamed into the phone that they hate your candidate, you would know to avoid calling the number again. An advanced version of this feature is available in CRM Integrations which allow supervisors to see an overview of all calls, their outcomes, and how individual volunteers are performing.
- Local Phone Numbers
Most people would prefer to receive calls from within their own area code. This applies to all phone calls, but it is especially true for political calls where constituents are looking for candidates with a presence in their area and a concern for the area’s needs. Call centers may employ multiple local phone numbers or even consider toll-free numbers for advertising campaigns.
- Call Recording
Political call center volunteers serve as representatives for campaigns. It is imperative that their presentation is of high quality. Call Recording functionality allows coordinators and managers to be sure that their volunteers are meeting standards by simply tuning into past phone calls.
Choose the Best: Call Center Phone Plans from VirtualPBX
Before an election, political parties are pressed to reach the maximum number of voters possible. Call centers form the backbone of this process and the most effective political call centers leverage advanced call center software that can give insights into a campaign’s effectiveness. The award-winning call center solutions offered by VirtualPBX are backed by 24/7 support, an easy to use web portal, and a slew of features included with every plan. Have a campaign coming up? Compare plans today!
Posted on July 31, 2018 by Rachel Anderson
It’s been a busy few weeks for awards here at VirtualPBX. First was the 2018 WebRTC Product of the Year Award for our free to use Web Phone, then the 2018 Unified Communications Product of the Year Award for our new 4G LTE Mobile Feature, and now we’re back again with more award news. This time, however, it’s not one particular feature that we’re celebrating, but our core VoIP service – Dash Business Phone Plans – which just received a Top Ten VoIP Solution Provider award.
Enterprise Networking Mag Names VirtualPBX 2018 Top Ten VoIP Solution Provider
In their Top Ten VoIP Providers article, Enterprise Networking Mag details the top features of Dash Business Phone Plans, including:
- Auto Attendant: greets your callers with a pre-recorded message, directing them to the individual, department, voicemail box, or informational message of their choosing. Perfect for businesses of all sizes, Auto Attendant is your virtual receptionist, saving time for your callers and employees, while also working overtime to route callers during off-hours and holidays to pre-selected alternate destinations.
- 4G LTE Mobile: this award-winning feature gives you and your employees the freedom of mobility by allowing you the full use of VoIP features on mobile phones without forwarding calls or installing apps. Additionally, as a first for VirtualPBX customers, 4G LTE Mobile also includes texting and shared data.
- Web Phone: the perfect communications insurance plan and/or preferred streamlined calling solution, this feature allows you to make calls on any device using a web browser. The Web Phone, powered by WebRTC technology, is included for free on all plans and uses plan minutes.
Award-Winning Features, Interface, and Service Backed by 24/7 Support
While Dash Business Phone Plans were only released two years ago, our commitment to our customers goes back to our founding over twenty years ago. That’s why we offer 24/7 support with all plan levels – whether you’re a one person shop or leading an enterprise with thousands of employees – we are standing by at all hours to lend a hand. But our support isn’t limited to the help you may need in the moment. We’re committed to grow with our customers by expanding the technology our plans our built on, tracking feedback, and making available for the public our VirtualPBX Product Roadmap.
Test Drive the Best for Free
The features above just scratch the surface. Take a look at the full list of Dash Features today and you just may find a way that we can help you streamline your business communications. We believe in our offering so strongly, our Sales Team will lead you through a personalized Free Demo so you can see everything our phone plans offer before you buy. So, what are you waiting for? Find out for yourself why VirtualPBX is ranked among the top ten VoIP providers today!
Posted on July 24, 2018 by Rachel Anderson
If it seems like we were just sharing another award win, you’d be right. This time, however, we’re celebrating the first award to be granted to our 4G LTE Mobile feature – another new feature added to our lineup in 2018.
Seamless Mobile – The Way it was Meant to Be
Employees are happier and more productive when given the tools that they want to use to communicate. That’s why device compatibility has always been a major point of focus for us here at VirtualPBX. And while historically users have been able to use mobile devices on their business phone plans by means of a softphone app or call forwarding, 4G LTE Mobile brings much more to the table and does so without a separate phone plan from a mobile provider.
4G LTE Mobile gives users the ability to talk, text, and share data across all employees on a system. No call forwarding, no apps – 4G LTE natively. Not only does this mean that all devices are on one invoice – it means that administration is all in one place too, letting companies more easily assign devices to new employees, manage call routing, and assemble call reports. It also brings all of the features available on VirtualPBX Phone Plans to the mobile device. This includes call recording, ACD Queues, extension to extension dialing, and more. Users simply sign up to receive a SIM card for an existing mobile device, or purchase a new mobile device from VirtualPBX with a SIM card included.
Award-Winning Features in the Works
Our teams are always hard at work adding new features and functionality. Keep an eye out for updates to the VirtualPBX Product Roadmap where we share upcoming and ongoing projects – who knows, the next entry may be an award winner soon, too! Otherwise, you can always keep up with VirtualPBX news here on our blog as well as on Twitter and Facebook.
Posted on July 19, 2018 by Rachel Anderson
Our very first customers came on board more than 20 years ago as our business was just getting off the ground. As many businesses may recall from their early days, or perhaps are experiencing right now, those first customers come with lessons that in-turn shape your objectives, processes, and often your product or service itself. Being receptive to these lessons can be the defining factor in whether a business makes it past their first year, but can’t be forgotten just because things are going well. This is exactly why today, Get to Know Your Customers Day, actually occurs four times each year. As Kristin Smaby puts it, “When customers share their story, they’re not just sharing pain points. They’re actually teaching you how to make your product, service, and business better.”
Beyond Get to Know Your Customers Day: Regularly Solicit Feedback
While a few customers may offer their opinion without being prompted, it’s certainly not the norm and in most cases leaves out customers who feel less passionate – whether that be for positive or negative reasons. To incorporate customer feedback in your business discussions, the best place to start is by soliciting feedback regularly. While many companies do this on an annual or biannual cadence, we’ve found that asking for feedback after an engagement with our team returns a higher percentage of responses. These responses typically include greater detail since the experience the customer had is still fresh in their mind. There are many services that can help to automate this process, like AskNicely which can trigger an email after a ticket is closed in your CRM. You may also consider soliciting customers for reviews on public sites like Consumer Affairs which will give potential customers comparing their options a glimpse into what their experience with you will be like. Here are some examples, taken from our own Consumer Affairs Profile:
Make Followups Personal by Calling Your Customers
Now for the most important part: consume all of the feedback you’ve received and remember to put yourself in the customer’s shoes. Not only did they purchase your product or service, but they took the time to share their thoughts. If anything in their response is unclear, there is a matter that is unsettled, or they are upset, reach out and call them right away. You may even consider getting a special phone number for customer feedback only. Not only will you be able to get to the bottom of the issue, but your fast response time and personal approach will let the customer know what you truly care about their experience – and not just because it’s Get to Know Your Customers Day. But don’t just respond to the negative reviews! Be sure to thank customers who have reviewed you and reach out to learn more. Digging into positive reviews may also help you build a library of testimonials or case studies.
Posted on July 11, 2018 by Rachel Anderson
The VirtualPBX Web Phone – our newest feature which was only introduced three months ago – is already the winner of a prestigious WebRTC award! TMC, a thought-leader and educational resource for the VoIP market has granted the VirtualPBX Web Phone a 2018 WebRTC Product of the Year Award.
In previous blogs, we’ve discussed the driving technology behind our VirtualPBX Web Phone – WebRTC (or Web Real Time Communications) – which makes it possible to deliver safer and less expensive technology using open source technology available in modern browsers. While this technology has been in development for a number of years, its adoption has recently been picking up steam fast. Transparency Market Research reports the worth of the WebRTC market to grow to $81.52 billion USD by 2025. WebRTC is just getting started and so are we.
We don’t spend much time resting on our laurels here at VirtualPBX and our team of designers and engineers who have produced the VirtualPBX Web Phone haven’t rested when it comes to advances in this feature now decorated as a WebRTC Product of the Year. Today, the Web Phone delivers crystal clear calls through a customer’s web browser and offers features like Call History, a Company Directory, and in-call functions like transferring, holding, or adjusting audio settings. In the future, customers can expect a click to call browser extension, quick access to other VirtualPBX features, and a number of other added functionalities that we’re keeping under wraps for now.
If you’re already a Dash user, the VirtualPBX Web Phone is already available to you – no matter which business phone plan you are on. Simply login to your account, add the Web Phone to your user, and you’ll be able to sign into the VirtualPBX Web Phone using your Dash credentials. We’ve also created a step-by-step guide with visuals to help you get started.