Are you planning to set up a call center or perhaps work with one? Are you trying to equip your sales and support team with the best phone systems available, the kind most popular in call centers? Call centers and businesses alike depend not only the agents and managers making phone calls – although these individuals indeed are a huge part of a successful one. The technologies employed by call centers and business play a pivotal role – including the call center telephone, call routing software, and reporting mechanisms.
A call center telephone system facilitates basic functions, such as call routing, multi-channel communications, individual agent preferences, and call activity reports. Integrations with services like customer relationship management (CRM) software and custom integrations made possible by Webhooks are also growing in popularity as they provide deeper insights into your contacts by connecting call data to additional data points. Added features such as Real-Time Monitoring, automated customer surveys, and multilingual customer service add significant value as well.
Which Call Center Telephone Options to Choose
Choosing the right call center telephone to supply your workers with may seem like a daunting task, but fortunately with a hosted PBX service, you have a wealth of options built to fit a range of budgets and preferences.
- Buy new VoIP phones: for companies and call centers looking to build a long-term operation with in-house staff, preprogramed VoIP phones provide a high tech solution that can handle multiple calls per phone. Two of the most popular models in our inventory include the Polycom VVX 301 VoIP Phone and the Yealink SIP T46G which comes with a full color touch screen.
- Use existing desk phones: switching your business phone service doesn’t necessarily mean switching the phones that you use. VirtualPBX supports most phones from Ubiquity, Polycom, Yealink, and Cisco, but if there is a phone or phones that you would like to use with your service and are unsure of their compatibility, just give us a call! Our agents are standing by 24/7 to answer your compatibility questions at 888.825.0800.
- Check out our free to use Web Phone: take advantage of our browser-based Web Phone to make calls using plan minutes. No downloads or updates to manage and no user fees make this the easy low-cost solution without sacrificing call quality. What’s more, it improves collaboration, members of the team can work remotely, and managers remain connected while they are away from the office.
No matter the call center telephone or telephones that you choose, all options are backed by 24/7 customer support from VirtualPBX. Better yet, just like your phone system, the devices you choose are up to you. Use any mix of VoIP desk phones, mobile phones, or Web Phones to make and receive calls and make changes at any time. So, what will you choose? Let us know which device option fits your needs best by reaching out on Facebook or Twitter – we’d love to hear from you!