Posted on June 28, 2013 by Paul Hammond
Advanced phone systems that offer hold music, sophisticated call routing, multiple extensions and company directories are frequently associated with FORTUNE 500 corporations that have huge budgets. The great news is – with cutting-edge technology like hosted VoIP – small businesses can also benefit from all of these great features and at a fraction of the cost. Cloud-based PBX systems are the golden ticket for small businesses seeking to make a big business impression.
Investing in hosted VoIP can save your company a considerable amount of money since there are little or no up-front costs for installation and deployment. Plus, a hosted PBX offers incredible adaptability when it comes to applying changes or add-ons. If your business is opening up a second location, you can quickly add phones and users without having to stress over equipment upgrades. There is no need for an on-site technician to make changes to your phone system since the hosted PBX can be quickly and easily configured remotely by the provider. And if your business is ever experiencing a lean time, it’s also just as easy to scale back your telephony services to better fit your budget – something that wouldn’t be possible with a traditional, on-premise PBX.
Smaller businesses can maintain a professional “big business” image even if the entire company consists of 10 employees who all work remotely from home. Forget the mobile phones – service is often unreliable and it can look amateurish if your primary mode of communication is recognizable as a cell phone. VoIP phone services offer features like conference calling, virtual receptionists and call queues. And the best part is that you can enjoy all of these features on any phone, anytime, anywhere.
A hosted PBX is just the solution that small businesses need to operate more effectively and compete with big players in the industry, while still keeping within a tight budget.
Posted on June 27, 2013 by Paul Hammond
There’s been a lot said and written about hosted VoIP in recent years – some accurate and some that is not. Some persisting myths about business VoIP are discouraging business owners from making the switch and preventing them from taking advantage of a service that could be increasing their business productivity. Let’s examine a few of the most common misconceptions.
Myth #1: The voice quality is sub-par.
As long as your hosted VoIP system is managed in a hardened data center and your local network is fit to support VoIP, call quality will never be an issue; and in the case of HD voice, the quality is far superior to conventional phone systems. The right business grade equipment should be able to prioritize voice over data, ensuring a consistently excellent call quality experience.
Myth #2: You don’t need a business phone system when you have mobile phones.
Using mobile phones can make your business look small and may even come across as unprofessional. You need a business presence for your phone service.
Technology like Virtual PBX Complete with VoIP Anywhere allows you to maintain that business presence. With a Wi-Fi, 3G or 4G connection, you can use your smartphone or computer as an extension of your hosted phone system. That way, you can take advantage of all the capabilities your business phone system offers and sustain the appearance of being in the office, even when you’re on the go.
Myth #3: VoIP is only valuable for larger businesses.
On the contrary, smaller companies stand to benefit from the cost savings and enhanced services delivered through hosted VoIP. Smaller businesses tend to rely on mobility for their employees, and VoIP services provide the flexibility and scalability that traditional land line services just can’t deliver. Additionally, hosted VoIP enables smaller businesses to level the competitive playing field by allowing them to provide excellent customer service with lower operational costs.
Don’t let misinformation prevent you from taking advantage of the many benefits that hosted VoIP has to offer. Switching to hosted VoIP could end up being the best decision you make for your business.
Posted on June 13, 2013 by Paul Hammond
In a battle between hosted PBX and traditional, on-premise PBX, which business phone system would come out victorious? Finding the value that suits your business the best should include consideration of these factors before coming to that conclusion.
Cost – Hosted VoIP allows you to pay a flat subscription rate that is all-encompassing. It covers equipment, IT support and any maintenance you may need for your business phone system’s upkeep. You will never run into any surprises when it comes to pricing. With an on-premise PBX, business owners won’t have to deal with recurring payments, but they do need to take into account a higher set-up cost, hardware expenses and ongoing maintenance and operational fees.
Mobility – With hosted PBX, you can access your business phone system and enjoy all the features it has to offer from any phone, anywhere, as long as you are connected to the Internet. This is an invaluable asset for smaller businesses where telecommuting is the norm. A hardware-based PBX, on the other hand, can be limiting since employees must use phones that are wired directly to the PBX inside an office environment.
Maintenance – If you don’t want to worry about having to hire an in-house IT team with the right skills, hosted PBX is the option for you. Support is available 24/7, eliminating the risk or responsibility of keeping your phone system up and running. An on-site VoIP system might be a better solution for larger enterprises since they have the IT capacity to support the installation and maintenance.
There are benefits and drawbacks with each approach, but ultimately, it comes down to your corporate priorities and your own personal preference. Hosted VoIP is an ideal choice for small and mid-sized business owners seeking cost-efficiency, mobility and round-the-clock support.
Posted on June 3, 2013 by Paul Hammond
You may have heard about “VoIP services astonishing growth”, “internet telephony tremendous success”, and “VoIP revolution” in the latest headlines of technology news. While VoIP (Voice over Internet Protocol) is not a new service, more and more businesses are opting for this cost-effective phone system. There are two ways to take advantage of VoIP – you can get a complete VoIP phone system that includes business VoIP phones and inbound and outbound calling, or keep your existing phones and use our VoIP service to route callers and handle voicemail. As a third option, you can blend your usage and do both.
Still undecided as to whether or not you’re ready to jump on the bandwagon with VoIP? Consider the following benefits:
Aside from saving your business money in startup costs and monthly maintenance costs, the benefits include a variety of added features that a traditional phone system simply cannot offer. A few of these benefits include professional greetings, music on hold, custom auto-attendant, fax with no fax machine, ACD queuing, call recording, conferencing, and more – the list is never-ending.
Users are able to access VoIP anywhere they go as long as they have access to internet connection. This is ideal for businesses with employees who travel often or work from home. VoIP can also help increase productivity among employees with integrated mailboxes and real-time videoing. Aside from lower setup and maintenance costs, businesses will see infrastructure costs reduced as well as lower facility costs without such a large number of wires running through the office.
A great VoIP provider will offer a plan that fits your budget and needs, while still offering the same great features that attracted you to VoIP in the first place. However, before jumping on the bandwagon, it’s important to test your network to make sure it’s up for the task of handling VoIP. You can easily do this with a VoIP test, which will measure bandwidth, latency, and jitter, and check on the port status of your network.
Once deemed technology of the future, VoIP has since become a reality and continues to aid in saving business money and increasing efficiency.