Jerry’s small accounting consultation business doesn’t exactly have a customer service department. He knows that his whole team is qualified to answer any tax-related question, though, so he created a Customer Service Ring Group with all his team to include into his Auto-Attendant.
Building your business has taken a keen eye for opportunities and a creative approach to problem-solving. Dash appreciates that and has a similar philosophy to recreating one of the most sought-after features of an advanced business telephone system; ACD Queues. Of course VirtualPBX has powerful enterprise phone systems that are ACD Queue equipped, but for the sleek and nimble Dash system to remain so streamlined, we’ve developed an innovative way to recreate much of their function. Ring Groups on the all-new Dash work in a similar way in that you can assign any number of extensions to a Ring Group and treat it like an extension itself. When a Ring Group is prompted, be it in the Auto-Attendant, through the Automated Directory, or any other method, all of the extensions in that group will ring simultaneously until a member of the group answers. Additionally, because Dash knows each user will likely have a different preference on their extension, being in a Ring Group does not cancel any of the Follow Me or forwarding preferences for each individual’s extension. Think of this as Dash’s way of allowing inbound callers to address a room full of your experts knowing that one of them will have a quick answer.