Building your business has taken a keen eye for opportunities and a creative approach to problem-solving. That is why VirtualPBX has created one of the most sought-after features of an advanced business telephone system: Ring Groups. For small businesses that don’t need the advanced call center features of ACD Queues Pro, this feature allow you to start addressing calls by department, common customer needs categories, or any configuration that makes sense for your business.
This feature on VirtualPBX work in a similar way in that you can assign any number of extensions to a Ring Group and treat it like an extension itself. When prompted, be it in the Auto Attendant, through the Automated Directory, or any other method, all of the extensions in that group will ring simultaneously until a member of the group answers. Think of this as a way of allowing inbound callers to address a room full of your experts know that one of them will have a quick answer.
This feature is a great way to disperse callers to the right department, instead of having them be moved around to try and find the correct team member to speak to. This is only one of the many dynamic and innovative features provided by VirtualPBX.
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Founded in a San Francisco, California basement in 1997, VirtualPBX delivers Business Phone, Contact Center, AirDial POTS Replacement, VirtualText, and The Work Browser to our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
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We’ll answer, brainstorm, or just give you a number you can run with. If we don’t know the answer, we’ll find it. Zero pressure. No judgement. Just help.
