Call Center Technology Trends into 2019

Call Center TechnologyThe success of your organization’s customer contact center can define your brand, campaign, or organization for better or worse in today’s digital world. In order to meet the stringent expectations of your audience, your organization must deploy call center technology that increases productivity, provides real-time insights, and presents a professional image of your brand.

Call Center Technology

When choosing the right call center solutions for your business, consider these call center technologies:

  1. Real-Time Monitor: Monitoring your business phone system in real-time with a dynamic, live view of all call activity is one of the most effective ways supervisors can achieve peak call center performance. View how many calls are taking place, which agents are busy, and which agents are available. If you need to know what’s happening with your phone system at all times, then you need a Real-Time Monitor.
  2. Web Phone: Cutting the cord on expensive PBX hardware is easier than ever thanks to the affordability and functionality of browser-based calling. Built on WebRTC technology – the Web Phone includes features like click-to-call, call transfers, self-muting, audio preference management, and more. The best part is it’s free! Simply pay for the minutes that are pooled from your Dash Plan. When you sign up with Dash Business Phone System your team can start making crystal-clear calls right from your web browser within minutes.
  3. Rent top call center phones: Looking to rent the latest Call Center Technology for your political campaign at the lowest cost around? VirtualPBX can help you equip your call center from the ground up. For less than $10/mo you can rent the Tom Brady of VoIP Phones (Yealink T21P E2) or you can purchase new VoIP Phones from our online store. With a limitless supply or phones and prices that will fit any budget, isn’t it time you upgrade to VirtualPBX Call Center Technology?

Explore the Full Range of Call Center Technology Features

One size doesn’t necessarily fit all – every call center has its own unique goals and expectations. To truly succeed in your endeavors, your call center must be built to reflect these ambitions. VirtualPBX provides plans to fit any budget with a huge variety of included features. We also provide Custom Voice Solutions which are a truly bespoke solution for call centers, including custom call routing and configuration. To get started, just give us a call at 888.825.0800. We have team members standing by 24/7 to assist!

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