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Microsoft Teams Integration: How XP Power Merged Teams with VirtualPBX

In this Microsoft Teams Case Study, XP Power showcases dedication to communication advancement, exemplified by the deployment of the VirtualPBX Microsoft Teams Integration.

In today’s era of global office modernization, prioritizing a clutter-free desk with ample space has become paramount. When XP Power embarked on the journey to modernize their worldwide network of offices, their primary aim was to provide employees with flexibility and choices to align with the evolving communication landscape. Leveraging the VirtualPBX Microsoft Teams integration, XP Power successfully achieved this goal, offering their employees the best of both worlds. Seamlessly integrating the collaborative features of Microsoft Teams, combined with the robust cloud-based calling capabilities of VirtualPBX.

Microsoft Teams Case Study

Growth & Modernization Challenges Faced By XP Power

As XP Power evolved and expanded, the need for modern communication tools became a requirement. With a desire for streamlined operations and a clean, modern workspace, they sought to diversify their communication infrastructure to avoid relying on Softphone apps and the GUI. Furthermore, utilizing Microsoft Teams alone wasn’t an option, as it lacks mission-critical calling features that certain departments require. XP Power aimed to utilize the VirtualPBX Microsoft Teams Integration to bridge the divide between Teams’ native calling capabilities and their business phone system, integrating advanced calling features vital for
their operations.

VirtualPBX Offered a White-Glove Solution

VirtualPBX provided XP Power with a tailored solution that seamlessly integrated with Microsoft Teams. By leveraging VirtualPBX’s expertise, XP Power was able to deploy the solution across multiple sites with meticulous planning and project management. The Microsoft Teams Integration allowed XP Power employees to utilize native calling features within Microsoft Teams while also providing access to VoIP features such as customizable Caller IDs, Auto Attendants, and DID Numbers. Above all, XP Power was impressed by the level of support and resources offered by the VirtualPBX team.

"VirtualPBX has been a steadfast partner to XP Power, consistently providing exceptional support and project management. Your team has always ensured we have the necessary resources to address our inquiries. We appreciate VirtualPBX's patience with our deployment schedule and the non-intrusive approach taken."
Darren Burleson
VP - NA Business Systems & Technology

Microsoft Teams Case Study: Key Benefits

1. Streamlined Operations

The integration of VirtualPBX with Microsoft Teams empowered XP Power employees to effortlessly make and receive calls using their assigned DID numbers, boosting productivity and collaboration. Importantly, all their calling requirements can be met without leaving the Microsoft Teams interface.

2. Flexibility and Control

XP Power appreciated the flexibility offered by VirtualPBX, allowing users the option of using desk phones alongside Microsoft Teams for high-volume phone users. Additionally, administrators could customize caller IDs and auto attendants to suit each site’s specific needs.

3. Cost Savings

By eliminating the need for company cell phones and leveraging VirtualPBX’s cost-effective calling plans, XP Power realized unexpected cost savings, further enhancing the ROI of the solution.

4. Increased Desk Space

Integrating VirtualPBX with Microsoft Teams enables users to ditch their desk phones, creating a more spacious and organized workspace. This integration not only enhances convenience but also boosts usability significantly.

“In my experience, now that we integrated Microsoft Teams with VirtualPBX, I believe a lot more people prefer more desk space, so they want to get rid of their deskphone”
Ryan Dube
Information Technology Manager

The Best Of Both Worlds

In conclusion, the Microsoft Teams case study revealed how XP Power merged the best of both worlds from VirtualPBX and Microsoft Teams. Not only did the integration meet their communication needs effectively, but it also provided unforeseen benefits such as cost savings. XP Power’s positive experience with VirtualPBX’s support, project management, and resource provision further solidified their satisfaction with the partnership.

In conclusion, VirtualPBX’s Microsoft Teams integration empowered XP Power to modernize their communication infrastructure, driving efficiency, flexibility, and cost savings across their organization.

Microsoft Teams