Get Your Callers Where They Need to Go Fast
VoIP Auto Attendant is the way to go if you want your customers to know just how equipped you are. It’s similar to an air-traffic controller, guiding callers through the best auto attendant phone system to reach the right person quickly.
Possibly one of the most powerful automated phone system features, the VoIP Auto Attendant offers simple and graphical options. This VoIP feature suits companies without a committed receptionist and allows flexible call routing choices.
What is an Auto Attendant?
"Thanks for Calling, Please Press 1 for Sales 2 for Support 3 to Hear our Specials 4 to Leave a Voicemail "
An auto-attendant automatically routes incoming calls to extensions or company numbers using a simple menu system—no receptionist required. With a virtual receptionist, calls can be directed to landlines, mobile phones, VoIP phones, or other devices within your business phone system.
By choosing VirtualPBX, you get an auto-attendant phone system that projects a more professional image and makes your business easier to reach. Customers enjoy faster connections to the right department or extension without waiting on hold or sitting through long music loops.
Our auto-attendant can also be customized to fit your business needs. Calls can be routed based on criteria like time of day, day of the week, or caller intent. You can decide which extensions are available and ensure different types of calls are directed appropriately, for example, routing sales inquiries differently from support requests.
If your sales lines are busy at 9 AM on a Monday, the system can instantly route those calls to another team, such as marketing, so customers are never left stranded.
Enjoy the Convenience of This Feature
If you want to have an introductory greeting then push callers to an extension prompt, you can do that. If you want to have a single individual’s phone ring immediately then default to an automated directory if he or she is unavailable, that’s fine, too. Or if you want to shoot all calls through a custom greeting message before directing to a general voicemail or disconnect, you have the freedom to decide.
You can personalize call flow to suit your business needs, no matter how you want callers directed. VirtualPBX offers an additional Auto-Attendant for Business Hours or Company Holidays, ensuring 24/7 coverage.
More Features Worth Reviewing
Multi-Level Auto Attendants
Multi-Level Auto Attendants Need to shorten your customers hold time? Multi-Level Auto Attendants get callers
Custom Greetings
Custom Greetings Our Custom Greetings Manager lets you highlight your company’s true brand identity right
Business/Holiday Hours
Business Phone Contact Center For those of us who aren’t necessarily in the office 24/7
