Archives: May2013

Supporting Telecommuting Employees with a VoIP Phone System

For small businesses, a VoIP phone system gives telecommuting employees the ability to work productively from home. And according to a recent study from Stanford University, telecommuting employees are happier, more productive and take less time off.

A Chinese travel agency called CTrip tested the theory by recruiting 500 employees and asking half to work from home, while the rest reported to the office. In addition to a 13 percent performance increase, those working from home took fewer breaks and sick days, answered more calls per minute and reported improved work satisfaction.

So how do you make working from home a seamless process? A VoIP phone system allows telecommuters to harness all the capabilities of a corporate phone system from the comfort of their homes or even while on the road. You can dial from your office’s phone line, have calls transferred, access your voicemail, and conference call just as if it were a normal day in the office.

A hosted phone service product like Virtual PBX Complete with VoIP Anywhere is an ideal tool for small businesses with a large number of telecommuters. This technology permits remote or mobile workers to use their personal smartphones and computers as VoIP handsets with full business phone system functionality. You can use any standard SIP softphone to make or receive high-quality calls from any location, just as long as you have access to WiFi. It’s the perfect solution for cutting down on roaming costs during long distance business trips.

Working away from the office doesn’t have to mean feeling disconnected from your team members or business clients. With a VoIP phone system, you can stay linked to your network without missing a beat – even if you’re thousands of miles away.

Choosing the Right Small Business Phone System

Most will agree that communication is the foundation of every successful relationship. If that’s the case, choosing the right small business phone system is absolutely essential. But with so many different small business phone system options on the market, selecting the one that best fits your business needs is easier said than done. For small business owners looking to foster mutually beneficial relationships between their customers, partners and employees, a hosted VoIP system provides the ideal combination of features, reliability and price.

Here are three critical factors to consider before switching to hosted VoIP:

Price point – Every small business is constantly looking to reduce operating expenses and improve its bottom line. But it’s important to find a service that offers value without sacrificing the features that a truly great small business phone system should have. In addition to being much more affordable than setting up a traditional, on-site business phone system, a hosted VoIP system also minimizes the hassle of extensive maintenance costs. Plus, you have the freedom to upgrade your phone system whenever you choose without having to purchase more hardware or pay additional installation charges.

Telecommuting perks – Telecommuting is a new reality in today’s modern “workplace.” When business professionals are constantly on-the-go, they need flexible communications options in order to be productive. Hosted phone service products like Virtual PBX Complete with VoIP Anywhere allow savvy entrepreneurs to transport their business phone systems and work extensions anywhere that is reachable by 3G, 4G and Wi-Fi networks through smartphones, laptops or tablets.

Reliability – In the end, the most important features of a phone system are call quality and system reliability. Although traditional PSTN phone networks have provided excellent quality, VoIP technology has come a long way since it was first introduced. Today’s VoIP service providers are able to deliver voice quality and unparalleled service for the fraction of the cost of hiring specialized IT staff. With the right choice of hosted PBX provider, the stress of dropped calls or lengthy downtime is virtually eliminated.

Though there are a multitude of options when choosing your business phone system, it is important to know exactly what works for your small business. Smart entrepreneurs, who look for the most cost-efficient, flexible service that offers excellent quality on a consistent level, will find those features and lots more in a hosted PBX VoIP solution. Your business has the potential to cultivate lasting relationships – all you need is the right communication tool.

Why Small Businesses Switch to Hosted IP-PBX

When deciding on critical office infrastructure, from office layout to hardware, there is a variety of parts to consider. However, small businesses that rely on frequent communication with customers usually make their phone system a priority to ensure that they consistently improve their customers’ experience. By focusing on customer service, these businesses see increased returns and higher customer and employee satisfaction. Often, this can be achieved by streamlining processes through the use of new technology like a hosted IP-PBX phone system.

Today’s technology allows the small business owner to move away from complicated, traditional PSTN phone systems to faster and more versatile PBX solutions. Besides being an easier-to-use service, the hosted PBX offers several other invaluable features.

– Lower entry points. High-end phone systems used to be the domain of big businesses. By outsourcing the infrastructure, a hosted PBX solution lowers the initial costs of setting up a business-grade phone system. This provides even the smallest business with world-class phone services that have previously been limited to FORTUNE 500 companies.

Scalability. Traditional phone systems are generally bulky, cumbersome and inflexible. By switching to IP-PBX phone systems, growing small businesses can easily add more phone lines as they hire more employees. Some products, like Virtual PBX Complete with VoIP Anywhere, will reduce the costs of expansion even further, providing free phones to their long-term users.

– Roundthe-clock support. By using hosted services, small businesses outsource specialty IT departments to an outside firm. This allows entrepreneurs to lower their IT expenses and cut back on the operational costs of running their businesses. Hosted PBX solutions are also consistently monitored and serviced by experienced professionals who specialize in IP-PBX phone systems, allowing small business owners to concentrate on what they do best – providing excellent service to their customers.

A top priority for any small business is to shrink costs while providing better service to their customers. By reducing entry and service costs, while providing a low-cost way to scale service as the business grows, hosted PBX phone solutions even out the network services playing field and allow small businesses a chance to succeed alongside large enterprises. They offer a smart choice for any business looking to improve its customer service without breaking the bank.

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