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Account Conversion Requests

Please complete the form below to start the process of converting your VirtualPBX plan. PLEASE NOTE: You must be a billing contact or account owner to complete this form.

If you have any questions, please contact the Billing department at 888-825-0800, option 5, or via email at conversions@virtualpbx.com.

Monthly & Annual Billing Information

You have a choice to pay monthly or annually. Please review the two offerings below:

Monthly Plans:

  • All charges are billed monthly
  • Plan renews automatically each month
  • There are no free VoIP phones with monthly plans
  • Cancel at any time with only the current month’s charges being due – monthly fees are not pro-rated

Annual Plans:

  • Plan fees and some other items such as regulatory recovery fees are charged for one year in advance
  • Plan renews automatically each year
  • You will still receive a monthly bill for some items, such as taxes, e911, options like additional line and/or phone number fees
  • If you cancel early, we will refund the difference between your annual payment and the amount you would have paid at the monthly rate (minimum 4 months), less 20% of the annual amount
  • If you cancel early, VirtualPBX reserves the right to charge 100% of the published price for any free hardware provided

By clicking Submit, you confirm that you have read and agree to all items on this form and are a billing contact for this account with authorization to make billing and plan changes.