So what is hosted PBX? A hosted IP PBX uses IP (Internet Protocol ) to provide PBX (Private Branch Exchange, or phone system) functionality. In shorter terms, a hosted IP-PBX, or hosted VoIP PBX, is a business-class phone service provided over the internet.
The first hosted PBX was not a hosted IP PBX. That first system used the copper wires of the PSTN (Public Switched Telephone Network), to provide a hosted business phone service. It is still in high demand today for companies that don’t want or can’t use internet telephony. The advent of VoIP (Voice over Internet Protocol) made it possible to transmit phone calls over the internet. Now it is possible to provide a hosted business phone service using VoIP.
A hosted IP PBX includes the ability for businesses to make and receive phone calls over the internet. It also routes incoming calls to the right individuals or teams inside the company and adds standard standard business phone system features like an auto-attendant or virtual receptionist, business voicemail, call transfers between employees, and more.
VirtualPBX Hosted IP PBX
Many hosted IP PBX systems are fairly exclusive regarding standard, or analog, phones. Many systems allow phone call forwarding to a cellular phone but still require a VoIP phone on the same line. Some don’t allow cell phones or landlines at all. VirtualPBX believes in a blended approach. In our hosted IP PBX, companies can use any mix of cellular, VoIP, and analog phones desired. Employees can have any mix of phones, and the hosted VoIP PBX reaches the employees at whichever phone they are currently using. Employees in the home office might rely on VoIP phones for low cost, use cellular phones when travelling, and take calls on landlines when working at home. So a hosted IP PBX, or hosted VoIP PBX, doesn’t really need to use VoIP at all times.