Businesses Lose 60% of Site Leads When They Can’t Respond 24/7: Close the Gap with the New VirtualText
SMS marketing, or text message marketing, is a type of marketing that businesses use to send customers updates, promotions, and other important information via text messages. SMS marketing has a few advantages over other forms of traditional marketing, including higher open rates, higher response rates, and speed.
Although SMS marketing can be complicated, it doesn’t have to be! VirtualPBX makes text message marketing and SMS marketing easy. Increase customer engagement and loyalty with VirtualText.
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Stop letting leads slip through the cracks when they leave your site. With VirtualText, you can turn a web chat into a text conversation that stays in your customer’s pocket. Schedule a brief session with a VirtualText product expert to review your needs and start your custom quote.
You can send any type of message you want. Many businesses use their SMS marketing campaign as a way to send exclusive offers and deals to their customers. You can also:
When email marketing debuted, it was not long before spam became so excessive that filters became the norm. Now, only one percent of text messages are seen as spam. Plus, 70 percent of consumers surveyed believe that brands should text them more often. Consumers want to receive messages from their favorite companies and are more than willing to sign up.
To report spam calls and texts, click here.
The ideal frequency for texting varies based on the audience and the business. In general, the preferred number of texts is two to five per month.
Text messages should be no longer than 160 characters. Although some newer smartphones appear to send messages that are a lot longer than that, that is not exactly the case. They still send the message, but broken up into 160 character segments. Keep it short and simple!
Automation allows teams to manage high-volume interactions without missing opportunities or sacrificing detail. In our messaging pilot, we recognized that one size does not fit all when creating an automation,
The only way to truly reduce customer churn is to eliminate the fragmentation that makes customers feel like a transaction, not a relationship. But how does that fragmentation start? The
While customers appreciate the speed and efficiency of AI agents, many still miss the human touch in service interactions. This isn’t a rejection of AI, but a call for better
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