PRODUCT FEATURE

Webhooks

Business Phone Contact Center

When Zapier Isn’t Enough, Try Webhooks

Zapier is great for simple automations, but sometimes you need more control. Webhooks give you direct access to your call data in real time, so you can send details like caller ID, timestamps, and recipients straight into the apps or systems that matter most to your business. Whether you want to enrich a CRM record, trigger an internal alert, or fuel a custom dashboard, Webhooks let you shape the workflow to fit your needs.

Feeling like you’re in over your head with this, but need the functionality? Call or schedule some time with us. We can create a proposal to do it together or do it for you, based on what you need.

More Power, More Flexibility

Looking for more flexibility than our standard Zapier integration provides? That’s where Webhooks come in. Webhooks let you capture detailed call data in real time and send it to the apps or systems you rely on—whether that’s Slack, email, or a custom database. Unlike Zapier’s simple drag-and-drop automations, Webhooks give you greater control and access to more fields, so you can build custom workflows like updating a lead score, logging customer interactions, or triggering follow-up actions automatically. Zapier comes in a variety of plan sizes, and offers a 14-day free trial. The possibilities are virtually limitless.

Webhooks Triggers

Every call event in your VirtualPBX system can trigger a Webhook. That means you can decide exactly when and how data moves between systems. From a call starting, ending, or being bridged, to voicemails left for your team, you have real-time visibility and control.

All: Triggered by all events
CDR: Receive notifications when sms is received
Call Parking: Events when calls get parked/retrieved
Channel Answer: Triggered when a channel establishes two-way audio, such as a voicemail box or the called party answering
Channel Bridge: Triggered when two channels are bridged together, such as two users/devices connected together
Channel Create: Triggered when a new channel is created
Channel Destroy: Triggered when a channel is destroyed, usually as a result of a hangup
Channel Hold: Triggered when an established call gets put on hold
Channel Unhold: Triggered when an established call gets taken off hold
MMS: Receive notifications when mms is received

Notifications: Fire a webhook when a notification event (see below) is triggered in VirtualPBX
Object: Receive notifications when objects (like JSON document objects) in VirtualPBX are changed
Qubicle Queue Join: Fires when a session joins a queue
Qubicle Queue Leave: Fires when a session leaves a queue
Qubicle Recipient Away: Fires when a recipient sets themselves away
Qubicle Recipient Delivered: Fires when a recipient is successfully delivered a session
Qubicle Recipient Hangup: Fires when a recipient hangs up a call with a session
Qubicle Recipient Login: Fires when a recipient logs in
Qubicle Recipient Logout: Fires when a recipient logs out
Qubicle Recipient Offer: Fires when a recipient is offered a session

Qubicle Recipient Ready: Fires when a recipient goes ready
Qubicle Recipient Rejected: Fires when a recipient rejects an offer
Qubicle Recipient Status Change: Fires when a recipient changes status
Qubicle Session Create: Fires when a session is first created
Qubicle Session Delete: Fires when a session is deleted/terminated
Qubicle Session Delivered: Fires when a session is delivered
Qubicle Session Hangup: Fires when a session hangup
Qubicle Session Join: Fires when a session joins a queue
Qubicle Session Offer: Fires when a session is offered to an agent
SMS: Receive notifications when sms is received

Notification Events

All: Triggered for any notification events
Account Low Balance: Triggered when an account is found with a balance below the notification threshold
Account First Occurrence: Triggered when an end user registers the first device and/or places the first call on an account
Account Zone Change: Triggered when an end user requests the home zone of an account be changed
Automatic Account Top-Up: Triggered when an account automatic top-up is attempted
Bill Reminder: Triggered a few days before the end of the month to remind the account owner of estimated service plan charges
Callflow Webhook Triggered: Triggered when a corresponding webhook action in a callflow is reached
CNAM Update: Triggered when an end user would like the CNAM for a number changed
Customer Defined Notification: Triggered when a customer wants to send their own notification, for example, from a callflow
Customer Update: Triggered when the customer update API is used to deliver a message to the account
De-Registration: Triggered when a device fails to re-register and the contact expires
Desktop App Webphone Enabled: Triggered when the webphone app for desktop app is enabled for a user
Desktop App Welcome: Triggered when the desktop app is enabled for a user
Ephemeral Report Generated: Triggered when a ephemeral report is generated

Email Invite: Triggered when a conference email invite has occurred
Email Verification: Triggered when a verification code is sent to the provided email address
Emergency Call Placed: Triggered when a call to a number classified as emergency is placed
Emergency Call Failed: Triggered when a call to a number classified as emergency fails
Fax Reception Error: Triggered when receiving a fax fails
Fax Reception Successful: Triggered when a fax is successfully received
Fax Transmission Error: Triggered when transmitting a fax fails
Fax Transmission Successful: Triggered when a fax is successfully transmitted
Invalid Email-to-Fax Email: Triggered when the received email-to-fax email is invalid
Missed Call: Triggered when a corresponding missed call action in a callflow is invoked
New Account: Triggered when an end user creates a new account
New User: Triggered when an end user creates a new user
Number Feature Manual Action Required: Triggered when a number feature is activated/deactivated and a manual action is required
Password Recovery: Triggered when an end user requests a password recovery link
Port Cancel: Triggered when a port request is canceled

Port Comment: Triggered when a comment is left on a port request
Ported: Triggered when a port request for number is completed
Port Unconfirmed: Triggered when a port is created, prior to submitting
Port Scheduled: Triggered when a port is accepted by a carrier and scheduled
Port Request: Triggered when a port is submitted for processing
Port Rejected: Triggered when a port request is rejected
Port Pending: Triggered when a port request is accepted and submitted to a carrier
Registration: Triggered when a device registers but is not currently registered
Service Added: Triggered when an account's billable quantities change
Transaction Completed: Triggered when a transaction is attempted
Voicemail Message Deleted: Triggered any time a voicemail message is deleted in the voicemail box
Voicemail Box Full: Triggered any time an attempt to leave a voicemail message is blocked because the voicemail box is full
Voicemail Message New: Triggered any time a voicemail message is left
Voicemail Message Saved: Triggered any time a voicemail message is saved in the voicemail box 'new' folder