PRODUCT FEATURE

Call Forwarding

Business Phone Contact Center

Calls that move with you without missing a beat

Your catering business doesn’t stop at the office—and neither should your calls. With VoIP call forwarding, you can send calls from your business number to any device: your landline, mobile, or another team member’s phone.

Here’s how it helps:

  • On the go: Forward to your mobile while traveling or on-site.

  • After hours: Send calls to voicemail or a teammate’s phone.

  • Team support: Rotate forwarding so no one is overloaded.

  • Backup ready: Redirect calls if your main line is busy.

No matter where work takes you, call forwarding keeps you connected to customers without missing a beat.

State-Of-The-Art PBX Call Forwarding Features

When it comes to running a business, phone calls are money. If you can’t get the call, no matter where you are, you lose business, which means you lose money! Here are just a few of the functionalities you can enjoy with this feature:

Leave Voicemails on Forwarded Numbers

Check voicemails on the device you forward to, in your email’s inbox, or right in the Dash interface.

Forward Direct Calls Only

Maybe you don’t need (or want) every single call to be forwarded to your selected device. You can have only calls that ring the user directly to be forwarded. Calls via ring groups or other multi-user call distributions will not be forwarded.

Keep Your Caller ID

You want to make sure you know who is calling you when you’re on the go. This feature will show the caller’s caller ID. You may wish to do this if your business phone traffic always comes from expected callers whom you would recognize on caller ID.

Choosing Failover Mode Versus Forwarding All Calls

Say you work in an office and don’t need to have your calls forwarded all the time. Maybe you want a “failover” for when your primary device is offline, but you want to stay in contact if a customer needs you. Choose Failover Mode in your Dash Interface for when you leave the office and are no longer using your primary device. This is perfect for VirtualPBX customers that use the Web Phone while in the office, and the Forwarding feature while they are on the go.

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