Connect your favorite business tools to streamline your communication. Automate workflows, sync customer data, and never miss a beat with our powerful integration suite. VirtualText integrations allow you to manage contacts and messages with:
- Forward messages to your automations
- Automatic contact syncing for customer context
- SMS API to send messages at the right time
- Webhook events library with 15+ triggers
Get Started With Your VirtualText Quote
Stop letting leads slip through the cracks when they leave your site. With VirtualText, you can turn a web chat into a text conversation that stays in your customer’s pocket. Schedule a brief session with a VirtualText product expert to review your needs and start your custom quote.
Sync Your Stripe, Shopify, and Pipedrive Contacts
Stop forcing your customers to repeat their information every time they reach out.
By syncing with Stripe, Shopify, or Pipedrive, you ensure that every customer receives a personalized, high-touch experience based on their unique history with your brand. When a customer texts in or starts a web chat, your team instantly sees their past purchases, active subscriptions, or current lead status right in the side panel of the shared inbox. This deep visibility allows you to provide faster, more accurate support and relevant offers that make your customers feel seen and valued across every touchpoint.
Don’t see your CRM listed? Let us know! We are constantly building new integrations.
Don't Let Opportunities Pass You By
Forward messages to VirtualText integrations to escalate issues, send review requests, create sales deals in your CRM, and more.
When it comes to following up with customers, one size doesn’t fit all. But that doesn’t mean you need to sacrifice ease or consistency when opportunities arise. Now, when it’s time to follow-up on an opportunity, forward the web chat or business SMS message, add any helpful context and click send. Fast, easy, and your users don’t have to jump to another application.
Want to see it in action? Check out our forward message to automation how-to on YouTube for a real-life example the VirtualPBX team uses every week.
Send Messages like appointment Reminders Automatically with Our SMS API
Leverage the power of our developer-friendly SMS API to build custom messaging workflows that fit your specific business logic. From sending automated appointment confirmations and shipping updates to delivering time-sensitive reminders, our API gives you the flexibility to reach your customers wherever they are. By integrating SMS directly into your own applications, you can ensure that your most important communications are delivered reliably and at the exact moment they are most effective.
Create Your Own Chat Integrations and SMS Integrations with Webhooks
Stay informed of every interaction with our comprehensive library of webhooks. Instead of checking for updates manually, our system pushes real-time data to your external apps the moment an event occurs. This allows you to build custom dashboards, trigger complex third-party automations, or log communication history in your own database. With over 15 distinct triggers available, you have granular control over how and when your data moves through your tech stack.
Conversation Events
- New conversation started
- Conversation archived
- Conversation assigned to user
Message Events
- New message sent or received
- Outbound message sent
- Message delivery confirmed
- Message forwarded to this integration
Note Events
- Internal note added to conversation
Contact Events
- Contact opted out of messages
- Contact opted back in
Phone Number Events
- Phone number created
- Phone number updated
Web Chat Events
- User opened web chat widget
- User started web chat verification
SMS Events
- SMS verification initiated for web chat
More Features Worth Reviewing
Shared Inbox
With a shared inbox, all your team’s messages are in one place. Collaborate, assign, and
AI Agents
Your team’s extra set of hands, AI agents can help exactly where and when you
Web Chat
Customers overwhelmingly prefer web chat when they need help and your leads are more likely
