Your team’s extra set of hands, AI agents can help exactly where and when you need it, with messaging and support for when things get busy.
This isn’t your typical AI chatbot with poor timing and inaccurate answers fueling more customer frustration than solutions and more backend headaches than help.
When your team is stretched thin, your VirtualText AI agent can step in as an extra set of hands to support conversations, answer questions, and help customers. This does not replace your people, rather allows teams the flexibility to instantly staff up when things are unpredictable or inconsistent. Built to support small teams, it keeps things moving when coverage is tight so your humans can focus on what matters most without dropping the ball on your customers.
Get Started With Your VirtualText Quote
Stop letting leads slip through the cracks when they leave your site. With VirtualText, you can turn a web chat into a text conversation that stays in your customer’s pocket. Schedule a brief session with a VirtualText product expert to review your needs and start your custom quote.
Intelligent Support, Trained By You
Your AI agent works from a playbook you create. Every detail, process, and response comes directly from your business. The more you give it, the more helpful it becomes. It doesn’t pull from outside sources or make assumptions, so it stays accurate, on-brand, and aligned with how you actually work. It’s an AI chat, but with your knowledge, delivered consistently, even when your team is busy.
You're Always in Control
Decide exactly when your AI agents step up and when they step back. After hours? On weekends? Or just for emergencies? It’s entirely up to you. Set an AI chat schedule with the ability to override at any time, so you can turn them on when things get unexpectedly busy or when staff are out of the office for work or illness. You can also set triggers to loop in a team member at the right moment, so customers never feel stuck or like a real person is out of reach. It’s an AI chat built to help, not takeover.
A transformative tool for growth...
When asked about the benefits of AI, 85% [of small business owners] said it has increased their efficiency and productivity, and 81% say it’s augmenting—not replacing—their workforce.
Small businesses view AI as a transformative tool for growth, with 81% saying it will be essential for their business within the next five years.
Why small businesses are adopting AI agents
Small businesses use AI agents to bring consistency to unpredictable days. By supporting your team during busy or understaffed moments, AI agents help you control costs, maintain service quality, and protect the customer experience you’ve worked hard to build. When your team is less overwhelmed, they’re more focused, more human, and better equipped to serve customers, leading to stronger relationships and more reliable revenue.
More Features Worth Reviewing
Shared Inbox
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Sentiment Analysis
Our sentiment tool is a signal. How your team responds to that signal is entirely
Web Chat
Customers overwhelmingly prefer web chat when they need help and your leads are more likely
