To manage increasing call volumes, you need a business VoIP solution that can grow with your company and prevent you from missing calls. After all, incoming phone calls most likely equate to incoming business. While many entrepreneurs begin with low-cost services, growing small businesses can quickly reach the point where the number of incoming calls begins to swamp the system, and those prospective customers start looking elsewhere.
So what’s the solution? If your business is having trouble covering increasing inbound calls, business VoIP could be an excellent fit for you. The key is to choose a provider that offers a wide range of features that can help you remedy this scenario and dramatically improve your customer service.
The best business VoIP providers offer features like auto-attendant, which acts as an automated receptionist and can route your calls for you. That way, you can be confident knowing your customers are able to quickly and easily reach the right person every time. Back in the day, an auto-attendant solution meant big, expensive, premise-based equipment that required knowledgeable IT staff members to administer. Today, hosted VoIP offers auto-attendant solutions that are simple to manage and do all the work for you. Plus, they can be administered from anywhere with access to an Internet connection.
Additionally, transitioning to business VoIP is good for the pocketbook. It eliminates the cost of a secretary, while keeping your professional image intact. Features like professional greetings, music on hold and conferencing can help you project that big business feel.
Switching to business VoIP is a smart decision for any growing business that is looking for a communications system that can keep up with its growth.