Add Some Holiday Cheer, and Best Practices, to Your Phone System
Today’s guest post comes from Snap Recordings, a professional voice recording service provider with over 100 male and female voice talents that has been recognized as a leader in professional voice recordings for business phone systems. Order professionally recorded greetings by Snap Recordings from within your Dash account.
Most businesses will see a significant increase in phone calls during the busy holiday season. While this is great for your bottom line, more callers means longer hold times, and that can create caller frustration during an already stressful time of year. Does your phone system have the holiday cheer necessary to keep callers happy and engaged?
By adding professional holiday greetings and music to your business phone system, you can create a more festive experience for callers and reduce hangups. Meanwhile, you can focus on critical operations like tackling customer concerns and shipping goods.
Best of all, you don’t need to start from scratch. Simply adding some festive holiday background music and short seasonal greetings to your existing messages may be all you need to see positive results. Try these phone system preparation methods as soon as possible.
Add Holiday Cheer to Your Telephone Greeting
When you adjust your holiday hours and customer greetings in the VirtualPBX phone system, you give your callers the opportunity to stay up-to-date with ongoing company events. With a simple, friendly greeting, you can offer the courtesy of mentioning your changing schedule, and you can lighten the load on your receptionist.
Moreover, you can cross-promote your products and services to a captive audience. Customers may have to sit on hold for a few more minutes than usual, so it’s in your best interest to share important information about new products and possible shipping time changes while your audience is waiting.
Do all this with a bit of mirth. Research from as far back as the 1980’s has shown that providing structure to on-hold programming — through appropriate messages and music — can help reduce the perceived time a caller thinks they’re on hold. In short, your cheerfulness in messaging that sits alongside festive music can decrease the mental strain customers feel when they wait for a live company representative.
Express your gratitude to your customers and clients. Let them know you appreciate their continued business. Be as heartfelt as possible, and remain dedicated to a few effective goals by following some industry best practices.
Holiday Greetings Best Practices
Only use professionally-recorded greetings
Even the best self-recorded greetings fall short when it comes to fluid voice and crisp audio quality. Customers won’t perceive your business as competent and professional if you don’t sound professional.
Keep messages sincere
The holidays evoke warm, happy feelings, and your holiday greetings should have that same tone. If you want to sound honest and heartfelt avoid overly-wordy or sterile greetings.
Avoid religious sentiments
While many people have a religious connection to this time of year, not everyone shares the same beliefs. Unless your religious message resonates with your entire client base, you’re better off sticking to secular greetings.
Choose the right music
Working with a professional gives you access to a large library of holiday tracks. Be sure to choose holiday music that compliments your brand and conveys a tone that is in line with your image.
Don’t wait until the last minute
The holidays are a busy time for everyone. Getting started on your holiday greetings as soon as possible is the best way to set yourself up for success.
Grab Your Holiday Gift Box Today
Snap Recordings is offering VirtualPBX customers a Holiday Message Gift Box that includes 12 ready-to-use professional, pre-recorded holiday voicemail greetings and hold messages, a Holiday Messaging Guide, and a promo code good for your first order. Grab your gift box before January 7th, 2019 to take advantage of this value packed gift!
Don’t forget about our year-end Refurbished Phones and Hardware Sale. The sale ends December 31st!