In today’s age of technology, more and more businesses are opting for VoIP phone systems over traditional PBX phone systems due to the added features and lower costs. VoIP, also known as Voice over Internet Protocol, is a system that delivers voice calls over the internet rather than a traditional phone line. Many VoIP systems are cloud-based so no on-site installation is required and there are no complicated settings to configure, as one might find in a traditional phone system setup.
According to a survey by Independent market research specialists, Vanson Bourne:
- 1/5 adults regularly use VoIP
- 1/3 of businesses are currently using VoIP
- 9/10 businesses that use VoIP do so to reduce monthly phone bills
- 1/4 businesses that don’t have VoIP are considering implementing VoIP within the next year
Businesses are choosing VoIP phone systems over traditional phone systems not only due to the lower cost of initial setup and low monthly phone bills, but because of the variety of added features you can’t find anywhere else. Some of the more popular features include professional greetings, music on hold, custom auto-attendant, call forwarding, virtual fax, TrueACDTM queuing, call recording, and conferencing… just to name a few.
Regardless of the size of your business, a good VoIP provider will offer more than one plan in order to suit your business needs. This means that a small business can get just as much out of VoIP as a large corporation, without signing on for extra features or minutes that are not needed.
VoIP was chastised for its reliability and quality in the past, making a traditional phone system a more favorable option for those not worried about saving money. However, through evolving technology and many upgrades, VoIP phone systems continue to rise in popularity among businesses and what was once considered the “phone of the future” is rapidly becoming the industry standard.