Support systems are often what help businesses thrive in troubling times. In switching its phone service to VirtualPBX, 1st Classic Transportation has gained a strong base of communications tools that have helped it persist through the COVID pandemic that has assailed individuals and businesses throughout 2020.
1st Classic Transportation uses a number of phone system features to its benefit, including Auto Attendant, Ring Groups, Call Recording, and Voicemail. It’s also preparing for the future with our new Business SMS feature that will allow the company’s employees to connect with customers as it provides limousine transportation to and from airports, charter rides for business and personal events, and wine country tours throughout San Francisco and the surrounding California area.
Chris Fagbolu, the president and CEO of 1st Classic Transportation, spoke about their company’s adoption of VirtualPBX services and how that switch has helped it stay afloat during these trying economic times.
When it came time to choose a new communications provider, Fagbolu noted, the decision was made simple by the combination of low price and included features.
“VirtualPBX is more affordable with more features in comparison with other phone system providers”, Fagbolu said.
That said, 1st Classic Transportation wasn’t necessarily in the market for a bare-bones style plan. It needed many core VirtualPBX features like Auto Attendant, but it wanted some enterprise features to assist with present and future endeavors.
Looking to the future, Fagbolu considered the VirtualPBX Advanced Plan to gain those extra features without having to stretch the company budget thin. This tier of VirtualPBX plan works well for many midsize and growing companies that want unlimited calling minutes and need the additional capability that enterprise features can provide.
Now 1st Classic Transportation is using its new phone system in a manner that’s both securing the present and looking to the future. All the previously-mentioned features are allowing Fagbolu and company to keep its current client base happy and its intra-office communication steady.
Fagbolu is confident in the future, noting that Business SMS is on their list of features to begin using in earnest in the coming months.
“We intend to use it more vigorously to communicate with customers,” Fagbolu said. It will broaden the range of ways in which 1st Classic Transportation employees can create reservations and assure customers that their rides are on schedule.
1st Classic Transportation has seen its share of hardship as a result of the COVID-19 pandemic. Fagbolu said the company has had to reduce its number of staff members and reconsider how its budget is allocated.
In part, the pressures of the pandemic are what had Fagbolu consider switching to a new phone system provider. Fagbolu indicated that it was important to make an informed choice in that situation because both current and future business activities rely on voice communications.
1st Classic Transportation has seen its share of hardship as a result of the COVID-19 pandemic. Fagbolu said the company has had to reduce its number of staff members and reconsider how its budget is allocated.
In part, the pressures of the pandemic are what had Fagbolu consider switching to a new phone system provider. Fagbolu indicated that it was important to make an informed choice in that situation because both current and future business activities rely on voice communications.
Now 1st Classic Transportation is using its new phone system in a manner that’s both securing the present and looking to the future. All the previously-mentioned features are allowing Fagbolu and company to keep its current client base happy and its intra-office communication steady.
Fagbolu is confident in the future, noting that Business SMS is on their list of features to begin using in earnest in the coming months.
“We intend to use it more vigorously to communicate with customers,” Fagbolu said. It will broaden the range of ways in which 1st Classic Transportation employees can create reservations and assure customers that their rides are on schedule.
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