Author: Paul Hammond
Posted on December 18, 2015 by Paul Hammond
Greetings and Happy Holidays,
I write to you today with great joy and appreciation for the opportunity to do what we love for another year. Coming from humble beginnings nearly 20 years ago, we take great pride in being able to lend a helping hand to inspirational and aspiring business leaders all over the world.
It’s this time of year that we like to sit back and take stock of the last twelve months, and based on how far we’ve come, it seems like this may be the first time we’ve sat all year! All kidding aside, we really have a lot to be grateful for during this year in review and I’d like to highlight some of those milestones for you now.
- We made strides for Earth Day by compiling the industry’s only comprehensive recycling guide for e-waste.
- We’ve garnered the valuable praise of our peers with several industry awards including those for Innovation, Overall Excellence and Community Stewardship, and the coveted Product of the Year.
- Our award-winning VirtualPBX Softphone App led the field with the latest in operating system compatibility and security features.
- We set new personal fundraising records for Best Buddies as we proved that giving back to the community is more than who we are, it’s also a great time!
- Always looking to expand both personally and professionally, we rely on our own technology to connect with employees working remotely in more places than ever across North America, Asia, and now even South America.
- We’ve bolstered our professional services and hardware offerings, too, bringing you both a premium management partner with VirtualPBX Concierge Service and even more options for the VoIP Phones and Business Routers we’ve tested and approved for your business.
Most importantly, while we’ve worked so hard each day to deliver the best performing technology at the highest level of service possible, we have been tirelessly committed to meeting the communication needs of tomorrow. I believe that with any luck, we will be able to stand here again next year having achieved entirely new categories of production both from our teams and through yours.
Finally, in addition to applauding the team here that I am so proud of, I would like to thank each and every one of you on their behalf, as well. We hold each and every one of you in the highest of regards and you’re the reason we work so hard. Thank you for your business, your trust, and your guidance. We’re looking forward to another great year together.
Wishing you a happy and safe holiday season from all of us at VirtualPBX,
Paul Hammond, CEO
PS- I welcome all of your feedback, questions, and concerns personally. Please feel free to get in touch here.
Posted on December 30, 2014 by Paul Hammond
Well this is it, the last few days of 2014 are at hand and we here at VirtualPBX are thrilled with how the year has passed. Not only have our customers contributed to a stellar year of growth for us as a business, we have grown our team to a new height to accommodate all of our new functions, as well. We’ve been happy to welcome in so many new faces from across the world to across the hallway, and before we look forward to what’s next, I think it’s good to remember how we got here today.
Your Feedback, Your Features
We pride ourselves on service and part of that is listening to what many of you have mentioned would be helpful to you in your daily work. In response to your desire for even more control over your business communications universe from the ease of your vConsoles, we introduced one-click Dropbox integration for all of your recorded call storage needs.
Peace of Mind
Also, we’ve been proud to help many new companies protect themselves from the uncertain with our award-winning PBX Parachute, a service that mirrors on-site phone systems and deploys virtual reproductions of them in the event of a system failure.
Because VoIP is the foundation of all of our products, though, improving the quality of service for all hosted telecom users is of paramount importance to us. With the battery of thorough analysis that comes with our weeklong ProSIP Network Health Check, we are sure to be able to continue offering the most complete business telephone solutions possible.
However, our current state is only as good as our commitment to the future. Therefore, insofar as progress and growth are concerned, our greatest advances may not be immediately evident to you, our valued customers. We have been hard at work developing some really exciting and disruptive technology that we’re thrilled to begin rolling out in the coming year.
We are excited with where we are going and proud of where we have been. I hope during this time of year you too can all look back with similar pride and enthusiasm for what is coming next at your company, knowing that we’ve got your communications needs covered no matter what direction you’re heading.
Thank you for another great year and I hope you all enjoy a safe and wonderful New Year’s celebration.
Posted on August 6, 2014 by Paul Hammond
In today’s business world, using technology to streamline your company is an important way to take advantage of the tools you have on hand. Using technology efficiently can help get your startup off the ground, and cloud systems are a great tool to help your business grow. Cloud systems can help streamline the sharing process, allowing for easier telecommuting, and with VoIP you can even help save your business money.
Streamline the Sharing Process
If you remember how businesses ran twenty years ago, you’ll likely recall how the fax machine was the gold standard for a streamlined sharing process. In just a few minutes, you were able to send off a photostatic copy of an original document to a client or vendor… if it worked. Fax machines gave way to email, and while we still use email to communicate and share smaller files, cloud systems are a great way to give your customers and coworkers access to files of even greater size. Depending on size, files can now be uploaded in a matter of seconds and are accessible by anyone with login information, adding convenience to the process.
Telecommute Without Missing a Step
Telecommuting can be a great way to bridge the gap between home and office. Now, with business being done “in the cloud,” the day-to-day work normally accomplished in the office can be done at home. Without a cloud system, you risk not having the same access to files at home as you do in the office, making your absence apparent. With use of the cloud you’re able to access all cloud-hosted files from any computer at any time. Not only does this help those who work from home, employees are now able to travel for business without missing a step.
Save with VoIP
VoIP is essentially a phone system based entirely through your Internet connection, and switching your office phone system to VoIP can save you a lot of money. VirtualPBX offers great deals on its cloud phone systems, including unlimited outbound and inbound phone calls on some plans. This can give small businesses, especially startups, a leg up in the business world. Because you don’t have to worry about spending so much money on each individual call that you need for your business, you can spend money elsewhere to put your company ahead of the competition.
If you’re looking to improve your business, employing a cloud system will give you a leg up over the competition. It can keep you connected to your employees, customers, and vendors, while also saving you money. Contact VirtualPBX today to learn more at 1-888-825-0800.
Posted on July 28, 2014 by Paul Hammond
VirtualPBX is happy to announce a new Direct Conferencing feature for VoIP users. Each VirtualPBX plan includes conferencing, including free minutes depending on which plan you choose. VirtualPBX Office Plans include 1,000 minutes of free conferencing per month, while Anywhere Plans include 100 to 500 minutes. Users also have the option of adding unlimited free conferencing to their plan for only $49.99 per month, not including the cost of each inbound call.
- Conferencing for Every Extension
With VirtualPBX, you can choose which extensions receive conferencing – it can be made available for every extension in your PBX system or the privilege can be granted to certain extensions only. Each extension with conferencing enabled has its own private conference room, which is available at any time; other sessions on other extensions. Up to 10 people can dial into each conference at one given time, though you may add more seats for only $10 per month.
- Direct Conferencing
VirtualPBX is excited to announce this new feature! Usually, the owner of the extension is required to be on the conference call; however, with Direct Conferencing, a conference room does not require the presence of a moderator. Instead, an extension owner may give out a PIN on the Direct Conference-enabled room and anyone with that PIN is able to conduct a conference without the presence of a moderator.
- Ease of Use
Conferencing with VirtualPBX is easy. To begin, callers can simply press a designated phone key and enter their extension number or PIN. No scheduling is needed to set up a call – conferencing is always at your fingertips.
- Secure with Real-Time Monitoring
With VirtualPBX conferencing, you can rest assured your calls are safe and secure. An extension owner can monitor the conference through their computer screen and lock the conference or password protect the conference if need be. The extension owner will always know exactly who is in attendance, as caller ID is updated frequently as attendees join or leave the conference.
Want to learn more about VirtualPBX’s unique conferencing features? Call us today at 1 (888) 825-0800 – we are happy to help!
Posted on July 23, 2014 by Paul Hammond
Meetings are a necessity in almost every industry and they provide a myriad of benefits for the participants. Some benefits are more obvious than others – the evident goal being to ensure alignment and clarify meaning through voice interaction, as opposed to spending numerous hours reading through email chains. When you need innovative concepts to come to a solution, a brainstorming meeting might be the key to success. One final obvious benefit is education. Meetings are often the best solution to educate individuals; questions can be asked and a more personal approach can be taken. Teleconferencing is a great option due to its ease of use and convenience for all parties involved, and flexibility in terms of location, timing, and the number of potential participants.
- Socialization – The brief socializing before and after the meeting can be an important factor for employee engagement and team building – especially when those involved work remotely and may not get the chance to speak to each other often.
- Awareness – As opposed to written communications, issues or risks associated with a plan or solution are more likely to be brought up during a verbal dialogue.
- Development – Professional development occurs as individuals are challenged to speak up amongst their peers. This is where character, quick thinking, and communication skills are often developed.
Four tips to follow for a great meeting:
- Keep it short, simple, and to-the-point.
Consider how long the meeting will take and schedule that amount of time to stay on track. Keep everything short and to-the-point to ensure unnecessary banter and off-topic conversations.
- Create an agenda prior to the meeting.
This will help keep the meeting on track, as well as allow others to prepare and set expectations. A brief list of topics goes long way.
- Ensure accountability.
Ensure expectations and accountability by clarifying what’s expected of everyone before and after the meeting, particularly if this is a team effort. One easy way to do this is by taking meeting notes and capturing action items in bold along with the designated person for the task.
- Go virtual.
To increase convenience, more and more business are going virtual with VoIP conferencing. Phone conferencing is easy to use and is perfect for meetings between those in the company or outside customers, vendors, and more. Conferencing via telephone offers flexibility and convenience for all parties involved.