What makes the Call Parking feature a revolutionary step in modern telephony, however, is that unlike placing a caller on hold or traditional call transfers, this feature prevents the caller who is waiting to be transferred from tying up your users. Now you and your team can more effectively answer all of your calls.
This is because when you set aside a call, it does not disconnect from your office phone system. Instead, it puts the caller on hold until someone can get back to them.
All calls that are Parked for a user are effectively set aside in the eyes of your VirtualPBX system until the time that the user can get to them. This gives the employee who received the call the opportunity to wrap up his or her original call, look up any information that will be needed once they pick up, or run to the coffee machine.
Unlike Personal Parking that sends a caller to wait in a queue for a specific employee until they answer, Valet allows an employee to park a call that can then be picked up by anyone on the company’s system. This is accomplished by parking the call via the keypad command for valet and then VirtualPBX will prompt the entry of that code to pick-up that particular call. These codes allow for multiple calls to be parked and then answered as employees become available to receive them.
This feature is available on all of our business phone plans.
Businesses around the world make VirtualPBX their business communication choice every day. As an industry leader, VirtualPBX has won accolades from our customers and industry organizations, year after year – with over 30 annual industry awards. We seamlessly integrate with your existing phones and can affordably deploy VoIP to your entire company.
Learn more, and sign up with a VirtualPBX plan that fits your business. You can be set up with at least one number in minutes!
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Founded in a San Francisco, California basement in 1997, VirtualPBX delivers Business Phone, Contact Center, AirDial POTS Replacement, and VirtualText to our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
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