How it Works

VirtualPBX has been helping businesses modernize their communications for nearly 30 years. Our cloud-based VoIP solutions show how it works when advanced technology is designed for real organizations — delivering dependable business phone lines without complex equipment or ongoing maintenance.

Every system is backed by our in-house team of specialists, who provide thoughtful guidance from setup through long-term use, ensuring your communications stay clear, stable, and aligned with your needs.

How it Works: How to setup VoIP for your Business Phone Lines

1. Callers dial your company’s phone number

Keep your number or pick from our library of vanity, toll-free, and international numbers. You can use as many as you need and even use a different greeting for each one.

2. Callers are greeted by a custom auto-attendant

Or keep a receptionist, if you’d like. For auto-attendant calls, greetings and system operation can be scheduled to match your business hours and include menu options ranging from dial-by-name to pre-set departments and individual extensions.

3. VirtualPBX manages call routing through your company

Callers select the person or department they want to reach and your VirtualPBX system routes the call to the selected person or group. Call quality is crisp and sophisticated queuing options reduce hold times and improve efficiency.

4. Employees can work anywhere.

Calls can go to any kind of phone, in any location in the world. Using a VoIP phone in the office has voice and fax messaging options, or you can use a variety of routing options and the VirtualPBX Softphone App to receive a call anywhere there is an internet or data connection. Simple.

Get Started with Award-Winning VirtualPBX Service

Now that you know how it works, did you know adopting a Business VoIP Solution can significantly reduce your business’s calling expenses? According to Telecom Reseller, “Businesses Could Recoup Over $10,000 per Employee per Year With More Efficient Communications Practices and Technology.” That’s a lot of savings to cash in on and with VirtualPBX, you’ll get a VoIP business phone service that is easy to set up and convenient to use, backed by attentive, 24/7 support.

$15/user
Complicated plans, hidden overages, and non-existent support just aren't our thing. This is Smarter Voice.

We give you everything small businesses need to sound professional, stop missing calls, and capture every opportunity in one simple plan.

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core chat platform

AI + Automation

privacy + Security

Setup + Support

core chat platform

AI + Automation

privacy + Security

Setup + Support

core chat platform

AI + Automation

privacy + Security

Setup + Support