Alternatively, if you are looking for help staffing a call center or are looking to hire a remote receptionist, check out our Professional Answering Service options!
ACD Queues Pro are the benchmark for any enterprise level Virtual Answering Service. They have the ability to streamline a massive amount of inbound calls through a series of sophisticated grouping, call overflow, routing, and escalation pathways. If there are new team members who need to throttle their workload during training, if you want to prescribe wrap-up time for agents to annotate previous calls, or if you want to manage and monitor all of the total call activity with insightful data visualizations in real time, you can do all of that and more with ACD Queues Pro. There exist a multitude of possible answering service configurations that leverage ACD Queues Pro, but even that great number of arrangements is dwarfed by the virtually limitless possibilities on exactly how an ACD Queue is designed for any particular company.