VirtualPBX systems have been designed to provide the best reliability in the industry, with fault-tolerant components and near-zero downtime, but there is another industry differentiator we’re extremely proud to offer and that’s free Customer Support. Our Customer Support staff are eager to help and can be reached by online chat, email, or phone. The best part? We have staff available 24 hours/day, 365 days/year, so no matter what your business hours may be, we’re here to help. For the tinkerers and self service gurus, we also provide training videos, tutorials, FAQs, and other documentation.
Please send all physical mail to P.O. Box 8780, San Jose, CA 95155.
Contact Support: (888) 825-0800
No matter the size or type of business, the demands for reliable business security systems are high. From fire alarms to intrusion detection, today’s systems require more than just connection.
Very simply, an SMS notification is a text message sent to a user’s mobile phone to deliver timely information, alerts, or updates. It doesn’t require internet access, rather uses the
Faxing may sound like a thing of the past, but for many businesses, it’s still essential. Whether you’re sending legal contracts, medical records, or sensitive financial documents, faxing remains a
Call center KPI metrics track efficiency, productivity, and customer satisfaction within call centers. From first call resolution (FCR) to abandoned call rates and average handle time (AHT), VirtualPBX Live Dashboards
What Are Scheduled Texts? Ever wondered how to send a scheduled text? A scheduled text is a prewritten SMS or MMS message that’s set to be delivered at a specific
Traditional vs VoIP Call Centers Both traditional and VoIP call center phone systems serve valuable roles, depending on the business environment. Traditional systems rely on physical infrastructure, offering stability and
When customers call your business, they’re giving you something valuable: their time. Whether they’re looking for answers, support, or guidance, how you handle that moment shapes their entire experience. That’s
In today’s modern workforce, where remote and hybrid work dominate, small businesses face a massive challenge: remote security administration. Managing and securing IT systems, networks, and devices from a distance
Founded in a San Francisco, California basement in 1997, VirtualPBX delivers Business Phone, Contact Center, AirDial POTS Replacement, and VirtualText to our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
1998-2025. VirtualPBX.com, Inc. All rights reserved. VirtualPBX, TrueACD, and ProSIP are ® trademarks of VirtualPBX.com, Inc.
We’ll answer, brainstorm, or just give you a number you can run with. If we don’t know the answer, we’ll find it. Zero pressure. No judgement. Just help.
