Dash Customer Support

Dash Interface

Need help? If you signed up with a VirtualPBX Dash Plan, originally introduced in January 2016, you most likely use the Dash web portal which looks like the image to the right. For help with your system please use the resources below. If the web portal to the right does not look familiar, you likely signed up for an Office or Anywhere Plan, or a legacy product introduced before 2012 and use the vConsole web portal. For vConsole related questions, please visit the vConsole Support page. For general questions, please feel free to contact us – our Support Team is available to you 24 hours/day, 365 days/year!

Dash Login


Getting Started

Are you a new VirtualPBX Dash user? Welcome! We’ve compiled a library of support guides and training videos to get you on your way. We’re also available by phone, chat, and email should you have any questions.

New User Training

Get familiar with all basic aspects of your new account.

Adding Users

Add users to your Dash account and note their settings.

Business Hours

Set your business hours for alternate call routing schemes.

Get familiar with the Dash user interface by following our support guides and signing up for live training. During the weekly webinar-style training, we will walk you through the Dash user interface and answer questions from the audience. Feel free to attend the training as many times as you like! Typically each session lasts about an hour.

SIGN UP FOR LIVE TRAINING


Dash Guides

We are constantly building our library of support guides to ensure our customers are given the tools they need to get the most out of their business phone system. If there is a feature you need help with that is not listed below, please contact our Customer Support team via online chat or by emailing support@virtualpbx.com.


General Questions

Please click on a topic to expand or collapse the solution.


Open A Ticket With Our Support Team

Please describe your issue in as much detail as possible so that it may be more quickly diagnosed and solved, including screenshots if applicable. Our team will be in touch with you shortly. Once you have submitted a ticket, you can also track its progress in our helpdesk.

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