Are you a new VirtualPBX Dash user? Welcome! We've compiled a library of support guides and training videos to get you on your way. We're also available by phone, chat, and email should you have any questions.
Get familiar with the Dash user interface by following our support guides and signing up for live training. During the weekly webinar-style training, we will walk you through the Dash user interface and answer questions from the audience. Feel free to attend the training as many times as you like! Typically each session lasts about an hour.We are constantly building our library of support guides to ensure our customers are given the tools they need to get the most out of their business phone system. If there is a feature you need help with that is not listed below, please contact our Customer Support team via online chat or by emailing [email protected]
Phone Numbers:
Adding a Main Number
Adding a Phone Number (Main, DID, Group, Auto Attendant)
Blacklists
Call Logs and Real Time Monitor
DID (Direct Inward Dial) Numbers
E911 Settings
Enable International Dialing
Faxing
Porting (Transferring) Phone Numbers
SMS for Main Number or Auto Attendants
Removing a Number
International Calling FAQs
Users:
Adding Users
Advanced Call Reports
Business SMS
Call Forwarding
Call Recording
Caller ID
Conferencing
Direct Inward System Access (DISA)
Feature Codes
Follow Me Calling
Forgot Password
Hot Desking
How to Use SMS with Dash
Multiple Auto Attendants
Parking and Retrieving Calls
Phone Commands Cheat Sheet
Quickcall (User Portal)
User Portal
Voicemail
VirtualText App Guide
Incoming Call Handling:
Business Hours
Caller ID
Greetings Manager
Hold Music
Incoming Call Handling
Main Greeting
Office Holidays
Voicemail
Groups:
ACD Queues (Standard)
ACD Queues Pro
Ring Groups
Ringback (Ring Group Hold Music/Message)
Integrations:
Amazon AWS External Storage Delivery
API Documentation
Bitrix 24 CRM Configuration
Zapier Integration
Webhooks with Zapier
Webhooks with Zapier Example: Slack
VoIP Devices:
Aastra
Algo Paging System
Adding a Web Phone to a User
Softphone:
Android Mobile Softphone (Use and Preferences)
iOS Mobile Softphone (Use and Preferences)
VirtualPBX Softphone Support
Desktop Softphone Contact Directory
Mobile and Desktop App Downloads
Add VirtualPBX Softphone and Reset Password
VirtualPBX Desktop Softphone Setup - Mac
VirtualPBX Desktop Softphone Setup - Windows
VirtualPBX Desktop Softphone User Guide
VirtualPBX Softphone - Transferring Calls on Android
VirtualPBX Softphone - Transferring Calls on iOS
Administration and Forms:
Change Of Ownership Form
Fax Troubleshooting Form
International Outbound Dialing Rates
Local/Toll-Free Number Transfer (Port) LOA
Please click on a topic to expand or collapse the solution.