Dash Customer Support
Get Assistance With Your VirtualPBX Business Phone Service and VoIP Features
Need help? Dash is the online interface that powers our business phone service. Once you login, you may adjust call routing settings for your main numbers, add users, customize features, order or port phone numbers, adjust personal settings, and so much more. For general questions, please feel free to contact us – our Support Team is available to you 24 hours/day, 365 days/year! Simply give us a call at 888.825.0800, email us at [email protected] or chat with us.
Getting Started
Are you a new VirtualPBX Dash user? Welcome! We’ve compiled a library of support guides and training videos to get you on your way. We’re also available by phone, chat, and email should you have any questions.
Get familiar with the Dash user interface by following our support guides and signing up for live training. During the weekly webinar-style training, we will walk you through the Dash user interface and answer questions from the audience. Feel free to attend the training as many times as you like! Typically each session lasts about an hour.
Dash Guides
We are constantly building our library of support guides to ensure our customers are given the tools they need to get the most out of their business phone system. If there is a feature you need help with that is not listed below, please contact our Customer Support team via online chat or by emailing [email protected]
Phone Numbers:
Adding a Main Number
Blacklists
Call Logs
DID (Direct Inward Dial) Numbers
E911 Settings
Enable International Dialing
Faxing
Porting (Transferring) Phone Numbers
Removing a Number
International Calling FAQs
Users:
Multiple Auto Attendants
Forgot Password
Adding Users
Business SMS
Call Forwarding
Call Recording
Caller ID
Conferencing
Direct Inward System Access (DISA)
Feature Codes
Follow Me Calling
Hot Desking
Phone Commands Cheat Sheet
Quickcall (User Portal)
User Portal
Voicemail
Incoming Call Handling:
Business Hours
Caller ID
Greetings Manager
Hold Music
Incoming Call Handling
Main Greeting
Office Holidays
Voicemail
Groups:
ACD Queues
ACD Queues Pro
Ring Groups
Ringback (Ring Group Hold Music/Message)
Integrations:
API Documentation
External Storage Delivery: Amazon AWS
Using Zapier Templates
Webhooks with Zapier
Webhooks with Zapier Example: Slack
VoIP Devices:
Bitrix 24 CRM Configurations
Aastra
Adding a Web Phone to a User
Adding VoIP Devices
ATA (Analog Telephone Adapter) Adapters
Auto-Provisioning Phones
Cell Phones & Landlines
Cisco SPA 112
DNS SRV Settings
Encryption (SRTP) on VoIP Devices
Grandstream
Network Configuration for VoIP Phones
Panasonic KX-UT113/123
Panasonic TGP 500/550
Snom
Supported VoIP Desk Phones
VoIP Security Checklist
X-Lite and Bria Softphone Settings (PC)
Yealink T20-21 Basic Use
Yealink T48G: BLF/Extension Presence
Yealink W52P
Auto-Provision and Factory Reset for Yealink VoIP Phones
Yealink W60P: Basic Use and Resetting
Softphone:
Desktop Softphone Contact Directory
Mobile and Desktop App Downloads
Add VirtualPBX Softphone and Reset Password
VirtualPBX Desktop Softphone Setup – Mac
VirtualPBX Desktop Softphone Setup – Windows
VirtualPBX Desktop Softphone User Guide
VirtualPBX Softphone – Transferring Calls on Android
VirtualPBX Softphone – Transferring Calls on iOS
Administration and Forms:
Change Of Ownership Form
Fax Troubleshooting Form
International Outbound Dialing Rates
Local/Toll-Free Number Transfer (Port) LOA
General Questions
Please click on a topic to expand or collapse the solution.
- What is VirtualPBX?
- What is POE and do I need it?
- What are the benefits of using VirtualPBX?
- What do I need to make the VirtualPBX work?
- What is the difference between using a standard phone and a VoIP phone with VirtualPBX?
- Can I mix standard and VoIP phones in my VirtualPBX system?
- Do I need to download additional software or purchase additional non-phone equipment to use VirtualPBX?
- Can I use my existing phone number?
- Can I use PC-based softphones with VirtualPBX?
- Can I use mobile phones with VirtualPBX?
- Can I use third-party IP phones on VirtualPBX?
- What are the bandwidth requirements needed to support VirtualPBX?
- Do VirtualPBX VoIP phones support 911 calls?
- How can I send and receive faxes?
- Can I use my current fax machine with VirtualPBX?
- What hardware support is offered by VirtualPBX?
- After receiving my VirtualPBX VoIP phones, what do I do next?
- Does VirtualPBX work for Canadian customers?
- Do you offer service for international calls?
- What happens if my broadband stops working? Can you auto-detect?