International Calling FAQs
While VirtualPBX aims to cater to a global audience and does offer VoIP services to locations outside of the United States, there key information that should be reviewed if you are an international customer looking to be a part of the VirtualPBX community.
Please review these handy FAQs reviewing international calling through VirtualPBX.
Don’t hesitate to contact us by calling 1-888-825-0800 for any questions not answered here.
General International Calling Questions
Click on a question to show its answer.
- By default, is the ability to place international calls available?
No, you must speak with a VoIP specialist to enable international dialing on your account.
- Where are your servers located?
Our primary clusters are located in the U.S. and the most current iteration of our platform is rolled out to the U.S. first, however, we do also have clusters located in the United Kingdom.
- What is considered local traffic?
Regardless of the location of the call being made, any call to the U.S. is considered local traffic. Any call made to a location outside of the U.S. or Mexico is considered international.
- What are your international rates?
You can review our international rates here.
- If I am dialing a phone number outside of the U.S., what format should I follow?
You should first dial your country code, followed by the phone number.
- How do I purchase a German phone number?
You must have a German address in order to purchase a German phone number.
- Am I able to purchase a Swiss phone number?
VirtualPBX does not have an address within Switzerland, and therefore is unable to sell Swiss phone numbers.
- What are VirtualPBX’s approved countries?
Here’s a list of countries we serve:
- United States
- United Kingdom
- Does VirtualPBX offer support to international customers?
Yes, our Support team is available 24/7, via call/email/chat, and in both English and Spanish.
- Does VirtualPBX integrate emergency services outside of the U.S.?
No, e911 is only applicable to customers based in the U.S. and Canada.
- Do I need to do anything to start placing calls to Mexico?
Yes. Even though calls to Mexico are considered “local” – international dialing must be enabled. Please contact us and a team member will be happy to enable this for your account.