International Calling FAQs

No, you must speak with a VoIP specialist to enable international dialing on your account. International dialing is available on our Pro and Premier Plans.

Our primary clusters are located in the U.S. and the most current iteration of our platform is rolled out to the U.S. first, however, we do also have clusters located in the United Kingdom.

Regardless of the location of the call being made, any call to the continental U.S. or Canada is considered local traffic. Any call made to a location outside is considered international.

You can review our international rates here.

You should first dial your country code, followed by the phone number.

You must have a German address in order to purchase a German phone number.

VirtualPBX does not have an address within Switzerland, and therefore is unable to sell Swiss phone numbers.

Here’s a list of countries we serve:

• • United States
  • United Kingdom
  • Germany
  • Mexico
  • Philippines
  • France
  • Canada

Yes, our Support team is available 24/7, via call/email/chat, and in both English and Spanish.

No, e911 is only applicable to customers based in the U.S. and Canada.

Yes. Even though calls to Mexico are considered “local” – international dialing must be enabled. Please contact us and a team member will be happy to enable this for your account.

Yes. Even though calls to Puerto Rico are considered “local” – international dialing must be enabled. Please contact us and a team member will be happy to enable this for your account.

International phone numbers start at $4.99 each per month. Because prices range based on country, we recommend talking with a member of the VirtualPBX team to supply an accurate quote.