While VirtualPBX aims to cater to a global audience and does offer VoIP services to locations outside of the United States, there key information that should be reviewed if you are an international customer looking to be a part of the VirtualPBX community.
Please review these handy FAQs reviewing international calling through VirtualPBX.
Don’t hesitate to contact us by calling 1-888-825-0800 for any questions not answered here.
No, you must speak with a VoIP specialist to enable international dialing on your account. International dialing is available on our Pro and Premier Plans.
Our primary clusters are located in the U.S. and the most current iteration of our platform is rolled out to the U.S. first, however, we do also have clusters located in the United Kingdom.
Regardless of the location of the call being made, any call to the the USA (50 States and Puerto Rico), Mexico, or Canada is considered local traffic. Any call made to a location outside is considered international.
You can review our international rates here.
You should first dial your country code, followed by the phone number.
You must have a German address in order to purchase a German phone number.
VirtualPBX does not have an address within Switzerland, and therefore is unable to sell Swiss phone numbers.
Yes, our Support team is available 24/7, via call/email/chat, and in both English and Spanish.
No, e911 is only applicable to customers based in the U.S. and Canada.
Yes. Even though calls to Mexico are considered “local” – international dialing must be enabled. Please contact us and a team member will be happy to enable this for your account.
Yes. Even though calls to Puerto Rico are considered “local” – international dialing must be enabled. Please contact us and a team member will be happy to enable this for your account.
International phone numbers start at $4.99 each per month. Because prices range based on country, we recommend talking with a member of the VirtualPBX team to supply an accurate quote.
Founded in a San Francisco, California basement in 1997, VirtualPBX delivers Business Phone, Contact Center, AirDial POTS Replacement, VirtualText, and The Work Browser to our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
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