Call Recording
Did you know that every VirtualPBX plan includes the ability to record calls? Call recording is a valuable tool for many businesses and it’s already available with every VirtualPBX VoIP line! Whether it’s for regulatory reasons, training and quality control, or another purpose fitting your business needs, it’s just another way you can benefit from your existing VirtualPBX business telephone service.
How Does Automatic Call Recording Work?
Implementing call recording can be as easy as defaulting it for each line you want calls recorded on, or selecting manual mode and simply pressing “#9” at any point during any call to begin recording. Your recorded phone calls will come with a notification to one, both, or no parties as you see fit. Please note that laws governing call recording permission and notification vary from state to state. Make sure to check the usage terms for your area before beginning any call recording strategy. The Federal Communications Commission’s guide on telephone recording is available here.
Just like all of VirtualPBX’s technology, the call recording feature can be customized to work the way you want it to. Any extension that you’ve given permission to access call records can playback, download, sort, or delete as much or as little of the record library as you see fit. This includes giving each department its own specific settings, too. For example, all calls could be recorded for your customer service department but could be turned off for other departments like accounting or sales.
What Option is Right for my Business?
Your business isn’t like any other business, so you shouldn’t settle for anything other than the right call recording plan for you. VirtualPBX offers nearly limitless options for tailoring your business phone service to your specific needs, and call recording from VirtualPBX is no exception.
