Automatic Call Recording

Did you know that every VirtualPBX plan includes the ability to record calls? Automatic call recording is a valuable tool for many businesses and it’s already available with every VirtualPBX VoIP line! Whether it’s for regulatory reasons, training and quality control, or another purpose fitting your business needs, it’s just another way you can benefit from your existing VirtualPBX business telephone service.

How Does Automatic Call Recording Work?

Implementing call recording can be as easy as defaulting it for each line you want calls recorded on.Make sure to check the usage terms for your area before beginning any call recording strategy. The Federal Communications Commission’s guide on telephone recording is available here.

Just like all of VirtualPBX’s technology, the call recording feature can be customized to work the way you want it to. Any extension that you’ve given permission to access call records can playback, download, sort, or delete as much or as little of the record library as you see fit. This includes giving each department its own specific settings, too. For example, all calls could be recorded for your customer service department but could be turned off for other departments like accounting or sales.

What Option is Right for my Business?

Call Recording is available on our Advanced and Enterprise Unlimited Minute Plans and on our VirtualPBX 1000 Unlimited User Plan. All our plans come with 1 GB of built-in storage you can access to listen to, download, and delete recordings from. Additional storage on VirtualPBX servers is available if needed.

Interested in Private Storage on Amazon AWS? Instead of using VirtualPBX servers to store your recordings, you can use your own private AWS account. Your files are kept secure from the time VirtualPBX records a call through their automatic transfer to your AWS. With this option, you have full control over your recordings. Read more about our Private External Storage beta test.

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