Automatic call recording is a valuable tool for many businesses. Whether it’s for regulatory reasons, training and quality control, or another purpose fitting your business needs, it’s just another way you can benefit from your existing VirtualPBX business telephone service.
Implementing call recording can be as easy as defaulting it for each line you want calls recorded on. Make sure to check the usage terms for your area before beginning any call recording strategy. The Federal Communications Commission’s guide on telephone recording is available here.
Just like all of VirtualPBX’s technology, the call recording feature can be customized to work the way you want it to. Any extension that you’ve given permission to access call records can playback, download, sort, or delete as much or as little of the record library as you see fit. This includes giving each department its own specific settings, too. For example, all calls could be recorded for your customer service department but could be turned off for other departments like accounting or sales.
Call Recording is available on our Flex, Pro, and Premier Plans. These plans include free storage up-front, and we’re happy to expand that amount based on your needs. Additional storage on VirtualPBX servers is available if needed.