Inbound Call Recording
Not that you aren’t exceptional at taking notes or anything, but you just wrapped up a support call with a very important client and you can’t remember which part number they wanted to reorder. Good thing the conversation was recorded with Inbound Call Recording and is immediately available following the call, right?
You bet it is! Just like the largest on-site legacy phone systems for business, Dash offers inbound call recording, but for a fraction of the cost. Never leave a support or customer service conversation to chance, improve training and overall quality of service, and achieve all regulatory compliance measure for industries that require telephone-recording records with ease. Plus, because Dash is all managed in the cloud, any administrator can toggle authority for an employee to have inbound call recording without having to wait for an engineer to set it up.
Inbound Call Recording allows users to record, store, replay, and manage inbound conversations with ease thanks to the robust Dash technology platform. By integrating our business telephone system with your email and hosted storage client, we can make sure that your conversations are securely organized exactly where you want and how you want.
Call Recording Storage and Pricing
Each Dash Plan includes free call recording storage up-front, and we’re happy to expand that amount based on your needs. Call recordings on Dash are default saved as MP3 files for maximum storage efficiency and each only measure approximately 200-250KB per minute. Using that average, it would take 4000-5000 minutes of call recordings to reach 1GB. Need more than that? No problem. Use the below table to gague how much more storage you’ll need or contact us to learn some savy storage tips that other customers employ.
|Dash and Dash Pro||Unlimited and |
Unlimited + Toll-Free
|Unlimited + CRM|
|Included Call Recording Storage||1 GB||1 GB||2 GB|
|Additional Call Recording Storage||$4.99/GB/month||$4.99/GB/month||$4.99/GB/month|
Please note that call recording in Dash does NOT provide any legal disclaimer when enabled by default. Customers wishing to use this feature should update their system greetings or ringback audio to comply with their local and state regulations or laws.