VirtualPBX Rapid Call Center Deployment Fuels DNC
Nevada Democratic Primaries Fueled by Hosted Telecom
San Jose, CA, February 20, 2016 —VirtualPBX has launched a call center for the Nevada DNC that will accommodate over 100 agents with the ability to handle millions of minutes of call time. This call center will be the headquarters for all Nevada DNC voter outreach and volunteer coordination.
“We’re proud to once again be the choice for the Nevada DNC,” said Kevin Peyton, VirtualPBX Vice President of Sales. “We’ve been tapped to provide nearly overnight activations for political campaigns in states across the country, Nevada and many other have been relying on us since 2012.”
With 16 local telephone numbers, one toll-free number, and initial seats for over 120 operator agents, the Nevada DNC call center is already a powerful installation. Because the VirtualPBX Call Center Systems are all hosted in the cloud, however, the turn around from requesting the project to opening the doors for DNC agents was unparalleled by traditional, on-site phone systems.
One of the most crucial advantages of a hosted system over a traditional, on-site telephone system was the speed that it could be up and running. Minimizing the time between the point when the request was made to the doors opening to the DNC operator agents was just the beginning of the advantages of hosting the call center system in the cloud, however.
“Once the main system is in place, new lines can be added or removed all with a few clicks of the mouse from any internet-connected remote location,” added Peyton. “In a race for the primaries, this type of flexibility and the ability to react to the needs of the campaign can potentially be the deciding factor between success and failure.”
This type of speed and flexibility is available in all of VirtualPBX’s hosted communications systems and is available in similar, enterprise-grade national networks all the way down to lean, agile systems for small teams or entrepreneurs.
VirtualPBX was founded by the creators of the original Voice over Internet Protocol (VoIP) software in San Francisco in 1997 and continues to develop its ever-growing suite of business telecommunications products and services by anticipating and addressing the needs of an ever-changing business landscape. Nestled in the cradle of Silicon Valley, VirtualPBX product offerings include hosted VoIP, disaster recovery, phone/fax/email integration and an increasingly rare USA-based free Customer Support team all, available directly from their offices in downtown San Jose.
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