Give your customers knowledgeable and efficient phone support while providing your agents and teams low-stress opportunities to steward positive customer experiences. Do both thoughtfully and flexibly with VirtualPBX Contact Center, your inbound call center solution.
Our robust omnichannel contact center allows your inbound call team to navigate and monitor with ease. With access to complete customer profiles through your CRM, including detailed activity history that moves with the customer, you can count on frustration-free, efficient resolutions. These carefully crafted interactions drive customer loyalty and allow agent engagement and wellbeing to thrive.
In addition to our core feature and integration offering, Contact Center customers have exclusive access to advanced features, including management and organizational tools like
Employee Attendance: With VirtualPBX Contact Center, options abound, including hotline numbers to report anything from emergencies to attendance.
Customer-Vendor Relations: Nurture your partnerships with direct line communication, including CRM and Webhook integrations to help track orders, orchestrate logistics, and communicate with third-party handlers.
Emergency and Disaster Response: Activate rapid crisis solutions through campaigns and routing within minutes, ensuring consistent guidance, safety, and continuity.
Appointments and Records: Inbound appointment requests and reschedules can be routed for a specific doctor or general department.
Call Channeling: Quickly and easily direct calls for nurse lines, billing questions, insurance providers, and more. Even automate callbacks for follow up.
After Hours and Answering Services: The healthcare industry fields signficant inbound after hours calls. With VirtualPBX Contact Center, provide information, answering services, automatic paging, and more.
Customer Service: Take advantage of CRM integrations for aggregated customer information, including recent history, to craft an informed experience and resolve customer inquiries and issues quickly.
Fraud Management: Take fast action when receiving calls about fraudulent activity, either as a result of an SMS alert or customer noticed activity.
Loan and Product Inquiries: Confidently field and route inbound inquiries then tag those calls into categories and priorities for sales teams or follow up.
At VirtualPBX we don’t just provide you with a world-class inbound call center product, we provide the customer experience, industry expertise, and human support to navigate every detail. Our solutions are simple—intuitive, cloud-based systems with no annual maintenance or upgrade fees, allowing you 99.999% up time every time.
At VirtualPBX we break down barriers and offer exceptional, tailored support 24/7 for small businesses.
We understand that every business is different, which is why we customize our plans to meet your needs.
Remote, on-site, hybrid, or abroad, we have apps that work seamlessly right where (and when) you do.
Start with as few as 5 users and add as many as you need. With no user limits, we grow with you.
An experience like no other with hands-on support and next-level ideas to move your business forward.
We are a proud US-based enterprise with one data center in the UK to meet your UK customer needs.
Ready to unleash the power of exceptional customer experiences in your inbound call center? We’d love to work with you to identify customized solutions to best meet your unique inbound calling challenges. Experience the transformative potential of VirtualPBX’s cutting-edge contact center software firsthand by scheduling a demo today.
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