An intuitive Inbound Call Center Solution

from VirtualPBX

Give your customers knowledgeable and efficient phone support while providing your agents and teams low-stress opportunities to steward positive customer experiences. Do both thoughtfully and flexibly with VirtualPBX Contact Center, your inbound call center solution.

Unparalleled Experience

informing every call instantly

VirtualPBX Contact Center allows your inbound call team to navigate and monitor with ease. With access to complete customer profiles through your CRM, including detailed activity history that moves with the customer, you can count on frustration-free, efficient resolutions. These carefully crafted interactions drive customer loyalty and allow agent engagement and wellbeing to thrive.

Dynamic Features

for premium inbound calling continuity

In addition to our core feature and integration offering, Contact Center customers have exclusive access to advanced features, including management and organizational tools like

Intelligent Benefits

to support every member of your inbound call center team

Seamless Integration: Natively integrate with CRMs like Salesforce, Zendesk, Zoho, and others. Plus, integrate with thousands of other business tools via API, Webhooks, and Zapier to ensure a smooth workflow and comprehensive data management.
Real-Time Analytics: Gain insights into call performance with our detailed reporting and analytics dashboard. Make data-driven decisions to enhance your campaigns and schedule reports for your team to track weekly, monthly, and quarterly performance.
Intelligent Call Routing: Direct calls to the most appropriate agents based on skills, availability, and past interactions. Plus, program agent wrap-up time, overflow queues, and Callbacks to ensure all callers get the best experience.
Live Monitoring Controls: Utilize features like whisper, barge, and call monitoring to provide real-time support and coaching to your agents. Plus, manage agents' queue status and assignment in our user-friendly interface.
Automatic Call Recording: Handling call recordings for regulatory and training purposes is easy in the VirtualPBX Contact Center. Access recordings right from your analytics dashboard, play them back, then download them or take advantage of our AWS secure storage integration.
Robust Security: Handling sensitive information in your inbound call center? With VirtualPBX Contact Center, you can protect sensitive data with advanced security features.

Uncompromising Industry Customization

Manufacturing

Employee Attendance: With VirtualPBX Contact Center, options abound, including hotline numbers to report anything from emergencies to attendance.

Customer-Vendor Relations: Nurture your partnerships with direct line communication, including CRM and Webhook integrations to help track orders, orchestrate logistics, and communicate with third-party handlers.

Emergency and Disaster Response: Activate rapid crisis solutions through campaigns and routing within minutes, ensuring consistent guidance, safety, and continuity.

Healthcare

Appointments and Records: Inbound appointment requests and reschedules can be routed for a specific doctor or general department.

Call Channeling: Quickly and easily direct calls for nurse lines, billing questions, insurance providers, and more. Even automate callbacks for follow up.

After Hours and Answering Services: The healthcare industry fields signficant inbound after hours calls. With VirtualPBX Contact Center, provide information, answering services, automatic paging, and more.

Financial Services

Customer Service: Take advantage of CRM integrations for aggregated customer information, including recent history, to craft an informed experience and resolve customer inquiries and issues quickly.

Fraud Management: Take fast action when receiving calls about fraudulent activity, either as a result of an SMS alert or customer noticed activity.

Loan and Product Inquiries: Confidently field and route inbound inquiries then tag those calls into categories and priorities for sales teams or follow up.

The VirtualPBX Difference

At VirtualPBX we don’t just provide you with a world-class inbound call center product, we provide the customer experience, industry expertise, and human support to navigate every detail. Our solutions are simple—intuitive, cloud-based systems with no annual maintenance or upgrade fees, allowing you 99.999% up time every time.

Small Business Approved

Simple Scalability

Personalized Plans

Included 24/7 Support

Apps That Work Anywhere

Private U.S. Business

Schedule a Demo Today

Ready to unleash the power of exceptional customer experiences in your inbound call center? We’d love to work with you to identify customized solutions to best meet your unique inbound calling challenges. Experience the transformative potential of VirtualPBX’s cutting-edge contact center software firsthand by scheduling a demo today.

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