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Virtual Extension

Not every extension in your organization has a user associated with it, so why pay extra for a full user? Add Virtual Extensions and take advantage of unique end points in your phone system at a lower cost. Send and receive calls on your public area phones by creating Virtual Extensions. 

Below are some examples:

  • A self-serve phone in a reception area
  • Forwarding calls to a landline or mobile phone
  • Redirect calls to a conference room, breakroom, lab, warehouse, or common phone area
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Virtual Extension

Save Money on User-Less extensions

Virtual Extensions are available on all business phone plans. How you choose to employ them is based on your business needs. Some customers choose to use this feature as a “next action” in Ring Groups, as an option to broadcast Intercom messages to public areas, or to allow customers to place outbound calls without interfering in your important business operations. 

Virtual Extensions are available on Pro, Ultra, and Contact Center Plans and cost $4.99/mo each.

A VoIP Device may be added to a Virtual Extension for $9.99/mo.

They are NOT users with logins and they do not include any features like follow-me calling, hot desking, ACD Queues Pro, voicemail, etc.

An extension may employ Call Recording when using AWS Recording, but not Basic Recording

Extensions may be assigned to a menu option on an auto-attendant or anywhere an “main call flow”.

By default, extensions will not failover back to the auto attendant and will be configured to not require a key press to be answered. It will be assumed voicemail on the forwarded landline or mobile phone will capture missed calls.

Sign Up with VirtualPBX and get a Virtual Extension Today!

This feature is available on all business phone plans.

When you’re ready to discover all the possibilities this feature and VirtualPBX can offer, review VirtualPBX business phone plans and start by signing up. It only takes a few minutes!

VirtualPBX Reviews
Starter
→ Call forwarding and essential VoIP features to help small businesses grow and succeed.
$9 /user/month
This plan includes:
Unlimited Local Minutes in the US,
Canada, & Mexico
Forward Incoming Calls
Free Local Number Per User
Route Calls with Auto Attendant
24/7 Support: Chat/Email
14-Day Money-Back Guarantee
Most popular
Pro
→ Voice and SMS versatility fueling team collaboration, ideal for growing businesses.
$17 /user/month
Everything in Starter, plus:
Personalized Live Onboarding
VoIP Device Included
Send & Receive Text Messages
Call Recording Features
Zapier & Webhooks Integrations
24/7 Support: Phone/Chat/Email
Ultra
→ Insightful management tools and pro-level routing options for improved business operations.
$28 /user/month
Everything in Pro, plus:
White Glove Configuration
Priority Support Included
Up to 20 Auto Attendants
MS Teams & API Integrations
Real-Time Dashboards
Toll-Free Minutes Included

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