On Insights and Advanced Call Reports
Our customers are constantly looking for ways they can improve their business communications. The best way to start making improvements? Analyzing what is happening today.
That was the inspiration behind our Real-Time Dashboards, available on with Insights and Advanced Call Reports + Call Tagging. Now VirtualPBX customers can customize views with live data from their phone system, including options to call or monitor right from their Dashboards. Now that’s an actionable report!
Monitor In Real-Time
Don’t wait until the end of the month to understand how your business communications are flowing – or not flowing. Dashboards allow you to view what is happening in your business phone system including:
- Which team members are available, away, or on a call
- The percentage of calls outside of your SLA limits
- How many calls are taking place right now
- Which teams may be overloaded with call volume
Display what Matters Most to You
Easily add new tiles and select which Fields to show
You already know that one size doesn’t fit all – but that shouldn’t mean you have to do extra work to get what you need. With our Dashboards feature, you can choose from a variety of tile types and drag and drop data fields:
- Single Stat: great for quick glances at current logged- in users or active calls
- Circular Gauge: measure KPIs like Calls Answered in your set SLA timeframe
- Multi-Stat List: a table view of your call data with fields you choose
- Multi-Stat Cycle: introduce a slider that cycles through data highlights
- Stats by Time Chart: determine peak busy times and manage accordingly
- User Status Grid: see who is logged in, logged out, or away
- Unreturned Calls Grid: view unreturned calls and even return calls here, too!
- Image: add your company logo, an inspirational message, or team reminders
Manage Queues and Agents Right from Your Dashboards
When we say Live Dashboards, we mean it!
Don’t just view your Contact Center agents – manage their presence from right inside your Dashboard. Employee forgot to sign out for the day? No problem, in one click, they can be logged out and you never had to leave the interface.
You can also take action by calling your agents or monitoring their active call with a single click.
Analytics Solutions that Fit your Business
With call analytics, businesses gain real-time insights into call volumes, employee availability, and customer interactions, enabling smarter staffing and reducing missed calls. Tracking peak call hours, monitoring productivity, and tagging outcomes offer valuable visibility into both performance and customer service quality. This transparency enhances workforce management, allowing seamless oversight of remote teams and live performance tracking to maximize productivity. Explore the options below to see which reporting solution best meets your needs.
Insights
Take advantage of essential call metrics like:
- Call Lists: Abandoned Calls, Internal, Session, Unreturned Abandoned Calls, User, Microsoft Teams Call List
- Caller ID and DID Reports: Area Code, Country, Location, Number, Number Type, Top Dialed Numbers, Top Received Numbers
Advanced Call Reports + Call Tagging
All options from Insights as well as:
- Call Tagging: Call Tag Summary
- Call Lists: Recorded Calls, Segment, and Trunk to Trunk
- Performance Reports: Abandoned Calls by Day, Abandoned Calls by Time, Abandoned Calls by Day & Time, Service Level by Day, Service Level by Time, and Service Level by Day & Time
- Time Based Reports: Day, Week, Month, Time, Duration, Hold Time, Ring Time, and Talk Time
- User and Device Reports: Device, Parking Slot, User, User Group, Voicemail Box, and Completed by User
- Caller ID and DID Reports: by DID, Service Number, State, Outgoing Calls by Caller ID Name, and Outgoing Calls by Caller ID Number
- Teams Reports: User, Meeting, and External Tenant
- Account Reports: Calls by Account and Service Level by Account
Contact Center
All options from Advanced Call Reports + Call Tagging as well as:
- Queue Reports: Queue Call List, Calls by Queue, Calls by Queue Name, Calls by Time, Calls by Day, Calls by Day and Time, and Queue Performance
- Agent Reports: Agent Away Reason Summary, Agent Status Detail, Agent Status Summary, Agent Summary, and Calls Completed by Agent
More Features Worth Reviewing
Call Monitoring
Contact Center Get Your Callers Where They Need to Go Fast VirtualPBX Contact Center is
Call Tagging
Business Phone Contact Center Conduct Surveys and Segment Your Contact Center Data Call tagging helps
Call Reports
Business Phone Contact Center The data you need delivered how and when you need it
