VirtualPBX Advanced Call Reports lets you organize your company data into manageable reports — generated on a schedule or on-demand.
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Advanced Call Reports are an essential part of monitoring your progress as a business. Let this system help your advertising campaigns by tracking the number of inbound calls by DID number or by phone call location. Through these phone call analytics, you’ll find an instant reflection of which campaigns are working and which aren’t.
Reports act as a type of VoIP monitor by grabbing all the relevant call data that flows through your business.
If you use VirtualPBX ACD Queues Pro, you can also generate summaries of the number of calls completed or calls handled by any Queues agent.
Filters improve the performance of your reports by allowing you to select for specific criteria.
Take a bulk report and segment it to meet your needs:
ACD Queues Pro route calls well. But they’re not measuring devices. With filters, you can see more clearly what is not measured by automatic call distribution systems:
Filters can be reused in as many reports as you like. And you can add more than one filter to a report.
Even this is possible: sort by inbound calls handled by a specific queue that originated from a specific area code and had a duration longer than three minutes. It’s that powerful.
This feature is only available on our Premier Plan.
Advanced Call Reports are just the beginning. Sign up for a VirtualPBX Business Phone Plan today and start making your business even better.
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