VoIP Auto Attendant is the way to go if you want your customers to know just how equipped you are. It’s similar to an air-traffic controller, guiding callers through the best auto attendant phone system to reach the right person quickly.
Possibly one of the most powerful automated phone system features, the VoIP Auto Attendant offers simple and graphical options. This VoIP feature suits companies without a committed receptionist and allows flexible call routing choices.
The auto-attendant routes incoming calls to extensions or company numbers without human involvement using a menu system. Virtual receptionists route calls to landlines, mobiles, VoIP phones, and devices within your automated phone system.
Get the best auto attendant phone system when you choose VirtualPBX and create a more professional image for your business. This can increase customer happiness by providing quick access to their preferred extension or department without having to wait on hold or listen to music while on hold. The auto-attendant also allows you to choose from a variety of options when it comes to routing calls based on criteria such as time of day or day of the week. You can also customize it so that only certain extensions are available for callers depending on their specific needs (i.e., sales team members will be routed differently than marketing staff).
For example, if a call comes into the main number at 9 AM on Monday morning and there are no available lines for sales representatives at that time, then it would automatically be transferred over to the marketing department, which may not have any.
If you want to have an introductory greeting then push callers to an extension prompt, you can do that. You can have an intro greeting, then direct callers to an extension prompt if desired. If you want to have a single individual’s phone ring immediately then default to an automated directory if he or she is unavailable, that’s fine, too. Or if you want to shoot all calls through a custom greeting message before directing to a general voicemail or disconnect, you have the freedom to decide.
You can personalize call flow to suit your business needs, no matter how you want callers directed. VirtualPBX offers an additional Auto-Attendant for Business Hours or Company Holidays, ensuring 24/7 coverage..
This feature is included on all Business Phone Plans.