Hosted PBX systems have all the same key functions as a traditional PBX and more. Advanced features like ACD Queues Pro or Call Recording are cost prohibitive over most older telephone systems. Additionally, features like integrations aren’t available at all. Hosted systems offer up to 90% savings, negligible support costs, and greater flexibility. Furthermore, they are highly customizable and dramatically improve scalability compared to traditional PBX systems.
Infinite Call Capacity
Firstly, unlike hardware PBX systems that can only handle as many calls as the number of incoming lines in the system, hosted PBX services use systems that are infinitely scalable at an affordable premise-based system and ensures no busy signals.
Fault Tolerance
Secondly, Hosted PBX incorporates many overlapping components and multiple PBX systems with automatic failover. No single element can bring the system down. Even in the event of a failure of an entire system simply rolls calls over to another backup system.
Distributed Administration
Thirdly, using web-based management portals, users can manage the entire system remotely. User extensions, queues, voicemails, call recordings, faxes, and any other system functions can be programmed by anyone with an internet connection.