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Small Business VoIP defines a class of VoIP solutions that are suitable for smaller companies.
While some vendors allow this to mean minimal feature sets, reduced quality, or mediocre support, we believe that small business VoIP should include all of the features and capabilities offered to bigger companies.
As a result, both small and big business VoIP solutions are one and the same at VirtualPBX. This means that the communication needs of a small business compared to an enterprise organization is not necessarily different, but that the size is the differentiating factor.
The features and necessary tools are certainly the same – the ability to make and receive calls over the internet, handle virtual voicemail for all employees, and add standard features like call forwarding, auto-attendant greetings, music on hold, and so on. Beyond that, a good provider, such as VirtualPBX, will handle conferencing, call recording, ACD queues pro, direct dialing, and transfers between extensions. Furthermore, these features need to be available for employees located in the office or working from a distance. Solutions must allow the use of VoIP at home or in branch offices, cell phones, and landlines.
Clearly, the requirements for small business VoIP systems are different than residential VoIP. Residences usually don’t need to transfer or route calls to departments. But the right kind of VoIP phone system for small businesses, with its associated quality and features, can be a good choice for residential use.