What is a Business VoIP System?

Have you ever wondered what a business VoIP system even means? Well, it can actually have two slightly different meanings. In one definition, it is a business-class service that provides companies with the ability to make and receive calls over the internet, coupled with the call routing, features, and service management functions that make the VoIP system viable in a business environment. In the other, a VoIP system means a combination of hardware servers and application software; the system that a business VoIP service runs on. So in one definition, it is the service, in the other, it is the system elements that provide the service.

The key differentiating factor is how it can help your business grow. Take a look at the four main elements of a business VoIP system and how it can help your team:

• First, VoIP systems give companies the ability to make and receive phone calls over the internet.
• Second, they route calls through the company to the right departments and individuals.
• Third, VoIP systems add telephony-oriented capabilities such as Virtual Voicemail, ACD Queues, and Automated Call Answering through an Auto Attendant.
• Finally, well-designed VoIP systems include easy, web-based system management tools.