Auto Attendant works as a “virtual receptionist” that uses an automated system whereby all of the tasks of a phone receptionist can be replicated or augmented. Modern hosted telephone systems use an auto attendant to deliver the best in repeatable, reliable, and relatable greetings and call routing options.
Auto Attendant is more than simply a replacement for the human element. An auto attendant is an essential aid in a live receptionist to scale larger inbound call traffic or route calls to the correct departments without creating the extra, unnecessary, step of being connected to a live receptionist.
The Best Virtual Receptionist Available
Auto Attendant can help out when a live receptionist is away from the desk by playing a variety of content options that include on-hold music, seasonal promotions, department options, office hours, and more.
This virtual receptionist feature is capable of directing callers with an infinitely customizable phone tree of options. These are some of the places Auto Attendant can prompt your callers to go:
Departmental groups that ring all of the members of a given team or group concurrently.
Let callers leave a voicemail for an individual, a group, or for the company in general.
Choose from four different routing options, add call wrap-up time, and monitor calls live.
Present an alternate inbound call traffic experience outside of regular business hours.
Explore Dash Features and Plans Today
Auto Attendant may be the extended arm of a live receptionist, but it’s just a drop in the bucket for what all comes with a VirtualPBX Dash Plan.
What’s even better? Auto Attendant is included for free with every single Dash Plan, even Dash Basic. In fact, Auto Attendant is just one of dozens of advanced telecommunications features that are included with Dash Plans, so just think about what your actual receptionist and everyone else on your team could do with all of these new advanced telephone features. To explore all the features Dash can offer your team, click on the buttons below.