VoIP Support for vConsole
Need help with your VirtualPBX business phone system? If you signed up with a VirtualPBX Office or Anywhere Plan, or started your service before 2012, you are most likely a vConsole user and your web portal looks like the image to the right. For help with your system please use the resources below. For Dash related questions, please visit the Dash VoIP Support page. Ready to make the switch to the more powerful Dash Platform or just have a general question? Feel free to contact us!
Upgrade to the New vConsole Interface at Anytime!
We continually push to innovate our features and services, and the vConsole interface is no different. Following considerable testing and iterations, we have released a sleek, new vConsole interface. Simply log into the vConsole and click the banner that reads, “Click Here to Test Drive the NEW vConsole Interface Now!” And not to worry, all of your settings and features will remain untouched and you may return to the original interface anytime by clicking the banner at the top of your browser.
Getting Started
Are you new to VirtualPBX? Welcome! The best place to start is our Deployment Guide which will walk you through our VoIP configuration including network preparation, system setup, number transfers, feature review, and onboarding (or how to transition to the Concierge Service).
Basic User Training
Call Routing, Message Handling, Configuration, and Call Recording
Basic Admin Training
Auto-Attendant, Extensions, ACD Queues, and Greetings
Advanced Admin Training
Watch a previously recorded vConsole admin training session
Get acquainted with your new business phone system by following along to the above training videos and sign up for a live advanced admin training. This admin training is a central aspect of our comprehensive VoIP support. During the weekly webinar-style training, we will walk you through the system and answer questions in real-time. There is no limit to how many times you may take the training, and each session usually lasts about an hour.
Need Help?
Need help on something more particular? Use the below search field to find all relevant resources on your vConsole related question.
We have also compiled the most frequently asked questions for customers who manage their business phone system through the vConsole. Take a look at frequently asked questions for users and admins, porting, billing, and system configuration.
Looking for a guide? The below download links offer step-by-step instructions on a variety of vConsole features. If you cannot find what you’re looking for, please reach out to our Support Team by phone at 888.825.0800, by online chat, or by email at Support@VirtualPBX.com. We’re here to help with any of your VoIP configuration needs 24/7.
Call Routing:
Adding and Removing ACD Queues
AutoRoute
Call Transferring
Day/Night Mode
Direct Connect
Simple Call Forwarding
Skills Based Ranking
Traveling Internationally and Receiving Calls
Phone Numbers:
Adding a Cell Phone or Landline Number
Adding and Deleting Phone Numbers
Contact Number
Phone Number Ring-To Location
Voicemail:
Email Delivery and Notification of Messages
Voicemail Greetings on Extensions
Voicemail Return Day/Night
Voicemail Text Notification
Quick Reference – Voicemail
Additional Feature Guides:
Call Recording
Conferencing
Conferencing Calling on Panasonic/Polycom Phones
Daylight Savings Time Update
Dial by Name Directory
Faxing
Greetings: Create/Upload Auto Attendant Greetings
Group Distribution and Message Broadcasting
International Outbound Dialing Rates
Music on Hold
Outbound Dialing
Password Reset
Phantom Calls – SIP Source Address Filter Setup
Reports
Robo Dialing Remedy Using Auto-Attendant
SmartID
SmartID Caller ID Settings
Quick Reference for System Administrators
Quick Reference for Extension Owners
VirtualPBX Cheat-Sheet
VoIP Devices:
Assigning Phones/Devices to New Extensions
Network Configuration for VoIP Phones
VoIP Security Checklist
Setting up 3rd Party VoIP Phones:
Basic 3rd Party Instructions
Aastra 6753i
Adore Softphone
Cisco SPA303
Cisco SPA525G
Linphone Softphone
Grandstream GXP 2200
Panasonic 500-550B
Panasonic UT113-123
Polycom Firmware v4
SoundPoint
Yealink
Yealink 4XX Series
VirtualPBX Softphone:
Create VirtualPBX Softphone Credentials
VirtualPBX Desktop Softphone Setup – Mac
VirtualPBX Desktop Softphone Setup – Windows
VirtualPBX Desktop Softphone User Guide
VirtualPBX Softphone – Transferring Calls on Android
VirtualPBX Softphone – Transferring Calls on iOS
Android
iPhone
Setting up Adapters/Gateways:
ATT U-verse
Cisco SPA112
Linksys PAP2T
Linksys SPA2102
Forms:
Account Conversion (Web Form)
Change Of Ownership Form
Fax Troubleshooting Form
Local/Toll-Free Number Transfer (Port) LOA
Open A Ticket With Our Support Team
Please describe your issue in as much detail as possible so that it may be more quickly diagnosed and solved, including screenshots if applicable. Our team will be in touch with you shortly. Once you have submitted a ticket, you can also track its progress in our helpdesk.