vConsole Customer Support
Need help with your VirtualPBX business phone system? If you signed up with a VirtualPBX Office or Anywhere Plan, or started your service before 2012, you are most likely a vConsole user and your web portal looks like the image to the right. For help with your system please use the resources below. For Dash related questions, please visit the Dash VoIP Support page. Have a general question? Feel free to contact us!
Are you new to VirtualPBX? Welcome! The best place to start is our Deployment Guide which will walk you through our VoIP configuration including network preparation, system setup, number transfers, feature review, and onboarding (or how to transition to the Concierge Service).
Basic User Training
Call Routing, Message Handling, Configuration, and Call Recording
Basic Admin Training
Auto-Attendant, Extensions, ACD Queues, and Greetings
Advanced Admin Training
Watch a previously recorded vConsole admin training session
Get acquainted with your new business phone system by following along to the above training videos and sign up for a live advanced admin training. This admin training is a central aspect of our comprehensive VoIP support. During the weekly webinar-style training, we will walk you through the system and answer questions in real-time. There is no limit to how many times you may take the training, and each session usually lasts about an hour.
Need help on something more particular? Use the below search field to find all relevant resources on your vConsole related question.
We have also compiled the most frequently asked questions for customers who manage their business phone system through the vConsole. Take a look at frequently asked questions for users and admins, porting, billing, and system configuration.
Looking for a guide? The below download links offer step-by-step instructions on a variety of vConsole features. If you cannot find what you’re looking for, please reach out to our Support Team by phone at 888.825.0800, by online chat in the lower right of your browser, or by email at Support@VirtualPBX.com. We’re here to help with any of your VoIP configuration needs.
Adding and Deleting Phone Numbers
Adding and Removing ACD Queues
Assigning Phones/Devices to New Extensions
Create/Upload Auto Attendant Greetings
Daylight Savings Time Update
Dial by Name Directory
Group Distribution and Message Broadcasting
International Outbound Dialing Rates
Phantom Calls – SIP Source Address Filter Setup
Robo Dialing Remedy Using Auto-Attendant
Simple Call Forwarding
Skills Based Ranking
SmartID Caller ID Settings
Three Way and Conferencing Calling on Panasonic/Polycom Phones
Traveling Internationally and Receiving Calls
Voicemail Return Day/Night
Voicemail Text Notification
Quick Reference for System Administrators
Quick Reference for Extension Owners
Quick Reference – Voicemail
Setting up 3rd Party VoIP Phones:
Basic 3rd Party Instructions
Grandstream GXP 2200