VoIP Support for vConsole

Need help with your VirtualPBX business phone system? Former vConsole users may now find training, videos, feature documentation, and system status updates on the Dash Support page.

Looking for a guide? The below download links offer step-by-step instructions on a variety of former vConsole features. If you cannot find what you’re looking for, please reach out to our Support Team by phone at 888.825.0800, by online chat, or by email at [email protected] We’re here to help with any of your VoIP configuration needs 24/7.

Call Routing:
Adding and Removing ACD Queues
AutoRoute
Call Transferring
Day/Night Mode
Direct Connect
Simple Call Forwarding
Skills Based Ranking
Traveling Internationally and Receiving Calls

Phone Numbers:
Adding a Cell Phone or Landline Number
Adding and Deleting Phone Numbers
Contact Number
Phone Number Ring-To Location

Voicemail:
Email Delivery and Notification of Messages
Voicemail Greetings on Extensions
Voicemail Return Day/Night
Voicemail Text Notification
Quick Reference – Voicemail

Additional Feature Guides:
Call Recording
Conferencing
Conferencing Calling on Panasonic/Polycom Phones
Daylight Savings Time Update
Dial by Name Directory
E911 Settings
Faxing
Greetings: Create/Upload Auto Attendant Greetings
Group Distribution and Message Broadcasting
International Outbound Dialing Rates
Music on Hold
Outbound Dialing
Password Reset
Phantom Calls – SIP Source Address Filter Setup
Reports
Robo Dialing Remedy Using Auto-Attendant
SmartID
SmartID Caller ID Settings
Quick Reference for System Administrators
Quick Reference for Extension Owners
VirtualPBX Cheat-Sheet