VoIP Support for vConsole
Need help with your VirtualPBX business phone system? If you signed up with a VirtualPBX Office or Anywhere Plan, or started your service before 2012, you are most likely a vConsole user and your web portal looks like the image to the right. For help with your system please use the resources below. For Dash related questions, please visit the Dash VoIP Support page. Have a general question? Feel free to contact us!
Upgrade to the New vConsole Interface at Anytime!
We continually push to innovate our features and services, and the vConsole interface is no different. Following considerable testing and iterations, we have released a sleek, new vConsole interface. Simply log into the vConsole and click the banner that reads, “Click Here to Test Drive the NEW vConsole Interface Now!” And not to worry, all of your settings and features will remain untouched and you may return to the original interface anytime by clicking the banner at the top of your browser.
Are you new to VirtualPBX? Welcome! The best place to start is our Deployment Guide which will walk you through our VoIP configuration including network preparation, system setup, number transfers, feature review, and onboarding (or how to transition to the Concierge Service).
Basic User Training
Call Routing, Message Handling, Configuration, and Call Recording
Basic Admin Training
Auto-Attendant, Extensions, ACD Queues, and Greetings
Advanced Admin Training
Watch a previously recorded vConsole admin training session
Get acquainted with your new business phone system by following along to the above training videos and sign up for a live advanced admin training. This admin training is a central aspect of our comprehensive VoIP support. During the weekly webinar-style training, we will walk you through the system and answer questions in real-time. There is no limit to how many times you may take the training, and each session usually lasts about an hour.
Need help on something more particular? Use the below search field to find all relevant resources on your vConsole related question.
We have also compiled the most frequently asked questions for customers who manage their business phone system through the vConsole. Take a look at frequently asked questions for users and admins, porting, billing, and system configuration.
Looking for a guide? The below download links offer step-by-step instructions on a variety of vConsole features. If you cannot find what you’re looking for, please reach out to our Support Team by phone at 888.825.0800, by online chat, or by email at Support@VirtualPBX.com. We’re here to help with any of your VoIP configuration needs.
Adding a Cell Phone or Landline Number
Adding and Deleting Phone Numbers
Adding and Removing ACD Queues
Assigning Phones/Devices to New Extensions
Daylight Savings Time Update
Dial by Name Directory
Email Delivery and Notification of Messages
Greetings: Create/Upload Auto Attendant Greetings
Group Distribution and Message Broadcasting
International Outbound Dialing Rates
Music on Hold
Network Configuration for VoIP Phones
Phantom Calls – SIP Source Address Filter Setup
Robo Dialing Remedy Using Auto-Attendant
Simple Call Forwarding
Skills Based Ranking
SmartID Caller ID Settings
Three Way and Conferencing Calling on Panasonic/Polycom Phones
Traveling Internationally and Receiving Calls
Voicemail Greetings on Extensions
Voicemail Return Day/Night
Voicemail Text Notification
VoIP Security Checklist
Quick Reference for System Administrators
Quick Reference for Extension Owners
Quick Reference – Voicemail
(Must Sign Up & Complete Registration):
Create VirtualPBX Softphone Credentials
VirtualPBX Desktop Softphone Setup – Mac
VirtualPBX Desktop Softphone Setup – Windows
VirtualPBX Desktop Softphone User Guide
Setting up 3rd Party VoIP Phones:
Basic 3rd Party Instructions
Grandstream GXP 2200
Polycom Firmware v4
Yealink 4XX Series
Open A Ticket With Our Support Team
Please describe your issue in as much detail as possible so that it may be more quickly diagnosed and solved, including screenshots if applicable. Our team will be in touch with you shortly. Once you have submitted a ticket, you can also track its progress in our helpdesk.