Rollout Support

We want you to have the smoothest rollout of your Dash system as possible. Whether you’re a new customer or have just added a group of users/devices to your account, we’re providing you with 30 days of direct customer support from our Support and Engineering teams:

  • Personalized Training: schedule as many training sessions as you need to get all your employees up to speed with Dash admin and user functionality
  • Comprehensive Technical Support: make sure your entire system functions as you expect
  • Network Troubleshooting: ensure the clarity of your calls, device connectivity, and health of your overall network
  • System Configuration Assistance: we guide your initial setup of Auto Attendant, Ring Groups, Call Recording, and other features on your Dash plan

VirtualPBX Rollout Support can be reached at any time through email ([email protected]) and phone (888-975-5535).

After its conclusion, you will still have access to our 24/7 Support services through email, phone, and web chat. This will continue for the life of your account.

Get a Head Start

In addition to your personalized Dash training sessions, we offer a number of resources you can access as a skills refresher.

Dash Support Docs

You can view our online Dash Support Documents at any time.

These tutorials address phone number configuration, user features like Call Forwarding and Follow Me Calling, inbound call handling through Automated Attendant and Voicemail, device setup for our Web Phone and other devices found in the VirtualPBX Hardware Store, and many more important topics.