Award-Winning Business Phone System Provider’s New Comprehensive Service Hours
San Jose, California, June 15, 2016 — VirtualPBX’s commitment to delivering uncompromising customer support has been lauded by their customers, instilled in their core values, and recognized by industry peers and analysts alike as being one of the brightest stars in telecom. With such a huge premium placed on delivering high-quality customer service along with cutting-edge VoIP technology, the new VirtualPBX 365 days telephone service coverage is just the latest in a string of customer support success stories.
“We’re very clear about what our priority here is at VirtulPBX,” said Josh Dillard, Customer Operations Manager at VirtualPBX. “Customer needs transcend all others around here, so that’s why it was a welcome challenge to commit to 12 hours of on-call telephone support for our customers, 7 days a week, 365 days a year.”
Having been awarded time and time again for successfully developing and refining a best-in-class customer support experience, VirtualPBX is and will remain committed to 24 hour, around-the-clock support access via their online chat and support by email platforms. This latest service enhancement, however, brings customers directly to the experts behind VirtualPBX’s service by maintaining a 12-hour presence on the phone, every day of the year.
“We’re starting off with 7:00 AM – 7:00 PM Pacific Time coverage on our inbound support calls, 7 days a week,” continued Dillard, “We know that our customers are going to appreciate that they can still reach us online whenever they want, but being able to actually talk to one of our team even on weekends and holidays is a huge added bonus.”
Being a leader in technology and design, VirtualPBX routinely makes the impossible possible as evidenced by their recent unveiling of the first, truly user-friendly UX on their leanest business VoIP platform, Dash, which has been met to wide acclaim. Taking this step for their support call center coverage, however, further differentiates VirtualPBX in an industry that seems to continue scaling-back the support options for customers.
VirtualPBX was founded in San Francisco in 1997 and brought some of the first commercially available hosted PBX service to market for small business owners. Born from the advent of the hosted telecom industry and driven by the innovative vision of its founders, VirtualPBX continues to deliver leading edge telephony products for business. Backed by award-winning, local, in-house support teams, VirtualPBX offers an array of services including disaster recovery, network monitoring and optimization, and professional system management.
Director of Marketing
888.825.0800 Ext. 339