During the 2012 election season, VirtualPBX’s political call centers proved to be extremely effective for the Voter Protection Hotlines, delivering over 500,000 minutes and nearly 350,000 calls for the states supported. Not only was VirtualPBX able to distribute and route these calls equally to volunteers who were geographically dispersed, but it was also the most cost-effective solution. Below are just a few of the features a political call center would enjoy:
- ACD Queues Pro: Route your callers to a specific extension or department, for example, specific queues for accepting donations or fielding media requests.
- Follow-Me Calling: Forward your calls to a list of phone numbers you have designated, until it is answered, so your calls always find you.
- Device Compatibility: Allow your political headquarters call center team members and volunteers the availability to work from their desired device, like their smartphone, desk phone, or laptop.
- Dialed Number Identification Service (DNIS) – Give voters and supporters different, dedicated numbers to address their specific inquiries appropriately, like 1-800-TX-VOTES, all from the same call center.
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