Our customers are constantly looking for ways they can improve their business communications. The best way to start making improvements? Analyzing what is happening today.
That was the inspiration behind our Real-Time Dashboards, available on with Insights and Advanced Call Reports + Call Tagging. Now VirtualPBX customers can customize views with live data from their phone system, including options to call or monitor right from their Dashboards. Now that’s an actionable report!
Don’t wait until the end of the month to understand how your business communications are flowing – or not flowing. Dashboards allow you to view what is happening in your business phone system including:
You already know that one size doesn’t fit all – but that shouldn’t mean you have to do extra work to get what you need. With our Dashboards feature, you can choose from a variety of tile types and drag and drop data fields:
Don’t just view your Contact Center agents – manage their presence from right inside your Dashboard. Employee forgot to sign out for the day? No problem, in one click, they can be logged out and you never had to leave the interface.
You can also take action by calling your agents or monitoring their active call with a single click.
This feature is available through Insights (Pro and Ultra Plans), with the Advanced Call Reports + Call Tagging Add-On ($99/mo on Pro and Ultra Plans), and Contact Center.
Advanced Call Reports are just the beginning. Sign up for a VirtualPBX Business Phone Plan today and start making your business even better.
* Required taxes & fees added at checkout. All plans include a 14-day money-back guarantee.
Call analytics provide real-time insights into call volumes, team availability, and customer interactions, helping businesses optimize staffing and prevent missed calls. By identifying peak call times, monitoring employee engagement, and tagging call outcomes, teams gain visibility into performance and customer handling. This transparency supports effective workforce management, enabling seamless oversight of remote teams and live management to boost overall productivity.
Take advantage of essential call metrics like:
All options from Insights as well as:
All options from Advanced Call Reports + Call Tagging as well as:
Founded in a San Francisco, California basement in 1997, VirtualPBX delivers Business Phone, Contact Center, AirDial POTS Replacement, VirtualText, and The Work Browser to our customers, who work in the office, remotely, and everywhere in between. We offer more than just products and services; we make your business better with quality customer care and 24/7 support.
1998-2025. VirtualPBX.com, Inc. All rights reserved. VirtualPBX, TrueACD, and ProSIP are ® trademarks of VirtualPBX.com, Inc.
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