Call Dispositions

Improve Inbound and Outbound Call Tagging to Gain Clear Insights into Call Outcomes

Help your team track and categorize call outcomes in real time, ensuring accurate reporting and analysis. By tagging each call with a disposition, customer service, and sales teams can quickly log outcomes without extra manual effort. These insights empower your organization to refine strategies, enhance customer experiences, and monitor sales performance with precision.

Personalized Call Dispositions for Better Call Tracking

Ensure every call is accurately labeled Across Every Department

Customizing Call Dispositions is a great way to make Call Tagging work for your unique needs, no matter if you’re running a full contact center, a support team, or a sales department. In the disposition menu, you can easily create disposition tags for each department, so everything stays organized. You can set up categories, prompts, and tooltips to make sure every call gets labeled correctly based on what you need. Plus, you can filter calls by inbound, outbound, or specific queues, making reporting way easier and giving you clear insights into how things are going. You can even set up default values to automate some of the work, saving time and ensuring nothing slips through the cracks. When it’s all set up, you’ll be able to boost your team’s efficiency, improve customer interactions, and make smarter decisions based on the data.

Department Dispositions

Contact Center

View inbound and outbound call outcomes, helping managers monitor department performance, track call trends, and ensure efficient call handling.

Customer Support

Save agents time by streamlining call tagging ensuring every interaction is accurately categorized and important issues are easily identified.

Sales Teams

Reveal how sales reps and individual products are performing, enabling managers to refine strategies, optimize outreach, and improve conversions rates.

Contact Center Web phone

Stay Organized with Built-In Call Dispositions

With built-in Call Dispositions on our Web Phone, keeping track of call outcomes has never been easier. Dispositions are conveniently located in the main menu, allowing users to quickly categorize calls in real time. If a call is missing a disposition code, notifications will alert users to ensure every call is properly labeled. When an inbound call connects, disposition options automatically appear, making it simple to select the tag that best fits the call reason. If a call isn’t tagged right away, it moves to the pending section in the disposition history menu for easy follow-up. Regularly checking the Disposition menu ensures all calls are accurately categorized, providing valuable insights for reporting and analytics.

Call Disposition Codes

Disposition Managament

Easy Setup and Control for Better Call Management

Setting up and managing call dispositions is simple, giving you full control over how call outcomes are tracked. With a few easy steps, you can customize dispositions to match your team’s workflow and ensure every call is properly categorized. Here’s how you can configure your dispositions:

  • Create and Manage  – Add new dispositions to fit your business needs, whether for sales, support, or billing.
  • Enter a Disposition Name – Clearly label each disposition, such as Support Outcome or Billing Inquiry, to keep things organized.
  • Define the Prompt – Set a question or instruction that appears when tagging a call, like Select the outcome of this call.
  • Add a Tooltip for Clarity – Provide additional guidance, such as Choose the option that best matches the call result, to help users select the right tag.
  • Filter by Call Direction – Apply dispositions to incoming, outgoing, or all calls. For incoming calls, you can specify if it applies to queue calls (e.g., Sales or Support Queues) or direct inward dialing (DID) calls.
  • Assign Disposition Values – Define outcomes like Resolved, Escalated, or Follow-Up to track call results consistently. You can also set default values to automate tagging when users don’t manually select a disposition.

Schedule A Demo Today To Improve Your Customer Experience

Elevate customer satisfaction and gain call-tracking insights with VirtualPBX. Schedule a demo today to learn more about how Dispositions can give you visibility into the outcome of every customer interaction.