Call Center New Year’s Resolutions – Infographic
Long caller hold times, poorly managed overflow queues, and no agent wrap-up time – do these challenges sound familiar? Perhaps it’s time to make some call center New Year’s resolutions. The Dash Business Phone System from VirtualPBX has a wide array of customizable features for both small departments and enterprise call centers like ACD Queues, Ring Groups, Salesforce CRM Integration, and more! Start with these five call center New Year’s resolutions and see tremendous results in 2018!